Question about HP Photosmart C3180 All-In-One InkJet Printer

3 Answers

My c3180 all in one has the paper jam and check cartridge lights flashing (there is no paper in it, and no paper jam) and the cartridge carriage is stuck on the left hand side and I cannot get it to move. I have tried removing power and restarting and the hp troubleshooting website doesn't seem to have any solutions for a carriage that is jammed on the LEFT

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  • 4 more comments 
  • tracy647 Jul 16, 2009

    hi thanks for the link - i had already found this myself. as i said in my problem, the carriage is jammed on the LEFT which means i am unable to get at it therefore am unable to remove or get to the actual cartridges

  • tracy647 Jul 16, 2009

    im not sure if my previous reply went thru, but I already tried the solution you sent - it doesn't work because as i already said, the carriage is jammed on the LEFT hand side of the printer meaning I cannot get to it

  • tracy647 Jul 16, 2009

    this solution provided doesn't work for me as the carriage is stuck on the LEFT hand side of the printer which means i cannot get at the cartridges

  • tracy647 Jul 16, 2009

    hello, as i have already said, there is NO paper jam, just the ink cartridge carrier is jammed on the LEFT - does anyone know how to help? so far the responses I've had do NOT appear to have read my problem properly

  • tracy647 Jul 16, 2009

    hi, yes the previous assistant already sent me that link. I think I may have to manually pull the carriage across - can you please tell me how to do this as it seems to be stuck

  • tracy647 Jul 16, 2009

    i just decided to get out my alan key open up the side and i saw that the cartridges were not insterted correctly so i pushed them all the way down and it seems to be ok now thanks

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3 Answers

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1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and
manually center the ink cartridges carriage.
Clean the metallic rod inside the printer.

3.Cleaning the encoder strip:
printer should be off and disconnected from power.
open the front cover.
Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage
and pull your fingers across it toward the right-hand side of the printer and you can move the
cartridges carriage to clean the strip completely.
Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct
lighting running parallel to metallic rod.
Close the printer and try again to print.

4.Repositioning the Encoder strip.
Remove the power cord from the printer.
Open the front cover.
Gently slide the ink cartridge carrier to the middle of the printer.
Gently move the top part of the printer belt to the right.
Using an index finger, gently push encoder strip down and then back up, to get it back into the
slot located on the back of the ink cartridge carrier.
Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of t
the encoder strip.
Once the encoder strip has been re-seated, close the scanner lid.
Re-connect the power cord to the printer and try again to print .

Posted on Jul 16, 2009

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When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.

1. Turn off the printer.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again.

If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and we suggest contacting the printer manufacturer for additional assistance and/or repair. *

To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer. Preventing a printer paper jam As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer.

However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring. * If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled. * Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams. *

Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer. * Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper. * Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.
I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
Anand

Posted on Jul 16, 2009

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Hi,

The solution for the problem can be found i the following HP service link, Think it mighnt help you, If you tried all the steps in the below link and if still the problem persist,t ell me i can solve your issue... http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=it&dlc=it&cc=it&docname=c01447224&printable=yes&encodeUrl=true& ENJOY! RATE THIS SOLUTION
RNJ VINOD KUMAR

Posted on Jul 16, 2009

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http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&rule=8471&product=1146331&docname=c01447224

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1 Answer

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  • Unlocked rear access door. Follow the steps above to install the rear access door correctly (see Figure 3). If this condition is present, the paper will skew in the all-in-one.
  • The paper guides are not positioned against the paper. Adjust the paper length and width guides so they fit snugly against the paper.
  • Incorrect paper. The paper should be flat and smooth with no folded, torn, or rough edges. Papers with a glossy finish and coated papers may not feed into the unit correctly. Paper that has already been printed on once can also cause problems.
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  • Dirty paper feed rollers. Over time paper fibers and dust will stick to the rollers and should be removed.. Also verify that the rollers on the rear access door are clean and turn freely.
Check Paper light flashes but there isn't a paper related problem The check paper light may also flash if there are other problems. Verify the following conditions:
  • Verify that the print cartridge door is closed.
  • The print carriage may be jammed, follow these steps to correct the problem:
    1. Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
    2. Disconnect the power cord from the all-in-one.
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    5. Close the print cartridge access door.
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if none of these fix your problem then your in the hands of epson tech support. they can be reached @ 562-276-7282

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We've encountered several problem like this. Hope this gives an idea; I understand the cartridge will not moved back to park tray or flash ink tray back and forth because the return pick-up guide were not properly placed into each original position. It will block the ink tray moving back and forth. You can roll back the roller into the original place by removing the back cover if it has, then turn the pick-up roller slowly allowing the roller to turn and backed to its original position. Removed also remains of jammed paper pieces.

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Check Paper light flashes but there isn't a paper related problem The check paper light may also flash if there are other problems. Verify the following conditions:
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  • The print carriage may be jammed, follow these steps to correct the problem:
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