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''Camera not Found!'' Error for Acer Crystal Eye Webcam.

I have an Acer Travelmate 4730 with Windows Vista SP1, Intel Core2Duo T5870, 3GB RAM, 320GB HDD. My problem is that when ever I try to start Acer Crystal Eye Webcam, I get a notification saying ''Camera not found!''. This has been happening from the start. I'm sure there is a webcam because I can see it, but the devise manager doesn't show any hardware for the the webcam. Here is the list of my attempts of fixing it:

1. I've tried re-installing the drivers.
2. The support site shows 3 camera drivers and I've tried all 3.
3. Emptied the Pictures folder.
4. Tried to add it manually through Add Hardware Wizard under the image devices but the webcam isn't detected.
5. Tapping on the webcam.

Thanks in advance...

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If no devices for the webcam are showing in device manager, and you can't trigger it to be detected, the camera hardware may be dead. One good way to test this would be to back up all your important files to an external hard drive (or your d: partition-acerdata) and perform an acer factory restore by pressing alt+F10 at startup time. Alternately, you could use your discs that came with the laptop, or make a set using the e-recovery management console. The d: partition is not affected by a factory restore. This will tell you if the camera is dead. If it still won't respond after a factory restore, contact acer for warranty service. Acer will likely insist you do the system restore first though.

Hope this helps!

Posted on Aug 09, 2009

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Posted on Jan 02, 2017

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