Why is it that Telkom doesn't give a toss about its customers

Many complaints here about Telkom, but FIXYA is not Telkom.

Language barrier in South Africa prevents users understanding that they need to contact Telkom, and not FIXYA.

http://customer-carenumbers.com/telecommunication/telkom-customer-care-number/


http://customer-carenumbers.com/telecommunication/telkom-customer-care-number

If you have a complaint against MTN (a telecommunications company), and you're having trouble getting a response, here are some steps you can take:
1. Contact Customer Service:
Phone: Try calling MTN's customer service hotline. Look for the correct customer service number for your country on their official website.
Email: Send a detailed email outlining your complaint to the official customer service email address provided on their website.
Social Media: Reach out to MTN on their official social media accounts (Twitter, Facebook, etc.) with your complaint. Many companies respond quickly to public complaints made on social media.
2. Use the Official Channels:
Ensure you are using official MTN contact details. Scams are unfortunately common, so make sure you are dealing with the right organization.
3. Document Your Complaint:
Keep a record of all your communications with MTN. Note down dates, times, and the names of the customer service representatives you speak to.
Document your complaint clearly and concisely. Include relevant details such as your account number, the issue you're facing, and any previous interactions you've had with MTN.
4. Escalate Your Complaint:
If your initial attempts are not successful, ask to speak to a supervisor or manager.
Some companies have dedicated complaint resolution teams. Ask if MTN has such a team and if you can speak to someone from that department.
5. Regulatory Authorities:
If your complaint is not resolved, you can contact the regulatory authority overseeing telecommunications in your country. They often have procedures in place to handle consumer complaints against telecom companies.
6. Legal Advice:
If your complaint involves a significant issue and remains unresolved, you might want to seek legal advice. Consult a consumer rights organization or a lawyer specializing in consumer affairs.
7. Online Consumer Forums:
Post your complaint on online consumer complaint forums. Sometimes, the public exposure prompts companies to resolve complaints faster.
Always remain calm and polite while dealing with customer service representatives. Clear communication about the problem you are facing can often expedite the resolution process.

ask them we are no them ever.
we can not pretend to be them, is illegall or you,
no country told , so is x100 impossible.
tell them all that, or learn to google
google Telkom (county name) enter
easy no, even magical.

Search internet for Telkom.

Contact Telkom, but expect you may be talking to contractor operated response employees first, and need to be patient with this company, which inspires many mistaken postings and complaints on FIXYA.

FIXYA is for free questions and answers about "FIX"ing things, and is overwhelmed with questions at this time.

FIXYA has no relationship with Telkom, and is not located in the country of South Africa.

This time of day receives each day countless postings from South Africa, but it is unknown where you live or where your service provider is located. Can only guess.

FIXYA is an internet service, and many answers are provided for free by unpaid volunteers from England and the United States, and most are not residents of South Africa.

Taking a guess only, that your complaint is about a South African service provider, here is a link to Telkom.

https://secure.telkom.co.za/today/help/personal/faq/when-it-best-contact-telkom-customer-care-call-centre/

Sorry, Telkom is noted to have problems, and many complaints noted on the internet in South Africa.

FIXYA is not connected to Telkom. FIXYA is an internet service, not located in the continent of Africa.

Telkom contact information:

https://secure.telkom.co.za/today/help/personal/faq/when-it-best-contact-telkom-customer-care-call-centre/

Regards.

Get Help Telkom

dial 10210 and speak to a consultant or you will have to visit your nearest Telkom outlet.

this is fixya not telkom we have no influence or authorization to a company need to keep trying to contact telkom