Question about Canon CanoScan LiDE 600F Flatbed Scanner

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My scanner wont work on my new HP laptop even after successful installation. Help because i need to scan a document required urgently by my boss. Joseph

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  • jmngugi11 Jul 16, 2009

    Its a new laptop less than two months old. I dont think the problem lies with the laptop.

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May i ask how old is your laptop? it maybe faulty already and you might need a replacement. if you have followed the installation steps correctly then there should be no problem.

Posted on Jul 16, 2009

  • dj_relly999
    dj_relly999 Jul 16, 2009

    yes, but i think the problem is the scanner... if its old, that may be the cause thats why its tripping

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1 Answer

I am having problems making my scanner work - I can't scan a document from the printer/scanner/fax/copier to my laptop


How is the all-in-one connected to your computer? What OS are you using? Did you install the full software, basic drivers or the OS drivers? Are you starting your scan from the computer or the buttons on the all-in-one? Is this a newly installed printer or one that has been used several times with this computer?

The Photosmart C7180 can be used with a USB connection, wired ethernet network, wireless network, bluetooth or PictBridge. For a Mac OS, only the USB connection will work.

If you need the drivers, see http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1153754& and select your OS.

If you connected the all-in-one to the computer via a USB connection before installing the software, you may have an OS driver that does not include the scanner driver. Disconnect the USB cable then uninstall the driver. Then install the HP driver. If you do not install the full software, you will not be able to use the buttons on the scanner to launch a scan. You'll have to start the scan from the computer.

If you have the full software, the HP Solution Center is installed. This includes a monitoring program that should run when you start your computer. This listens for the press of a button on the scanner and launches the appropriate part of the HP software. However, you need to set the button destinations in this software first. I recommend manually scanning at least once to set the appropriate resolution and destination folder for your scans. Then in the Solution Center, click Settings, Scan Settings, Button Settings and then Front Panel Scan Buttons. Set these based on your default settings.

If this all-in-one has been working previously, check your connection. Scanning requires bi-directional communication with the computer and can fail even when the printer works. Try a new USB cable and a different port, if you are using that connection. If you are on a network connection, check that the firewall isn't blocking communication. (Temporarily disable the firewall to check.) In Windows, check the Devices and Printers (Win7's name) control panel and check if the scanner is a listed device. Right click on it and check the properties and status. (All-in-ones are often listed twice - as a printer and as a scanner.) HP offers a diagnostic program, http://h10025.www1.hp.com/ewfrf/wc/doclink?lc=en&cc=us&product=1153754&tmp_docname=c02114802 , to check for issues with the scanner.

Try manually scanning with another program than the HP software. Windows includes some options that will acquire scans. XP, Vista and Win7 all include Paint (File > Import from Camera or Scanner > New Scan). Windows7 (and some versions of Vista) include Windows Fax and Scan (click New Scan). If you have the Microsoft Live software, you also have Windows Photo Gallery (works like Paint).

If you are connect the all-in-one to a USB print server, the scanner probably won't work. Try a different type of connection.

If you are using the all-in-one on a network, make sure that the network is up and the printer has an IP address. I've seen routers lose their connection for various reasons. (Rebooting both the modem and router sometimes cures the problem.)

Please add more information on your specific scanner problem and I'll try to provide specific suggestions.

I hope this helps.

Cindy Wells

Apr 09, 2012 | HP Office Equipment & Supplies

1 Answer

How can I scan my documents?


It depends a bit on the OS and software you have installed and the connection. First, do you have the full software installed, if available for your OS? If you installed a generic OS driver, you should uninstall it and unplug the data cable until after the full software install requests it. Get the software here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=60259& and select your OS. (Newer Windows versions (like Win7) only use the driver in the OS; plug in the USB cable and let Windows Update find the driver.)

Put the document face down on the glass of the scanner or face up in an Automatic Document Feeder (ADF). Make sure the transport lock is unlocked on scanners with that feature.

If you have the full software installed, then start scans, at first, by launching the software (Start > All Programs > HP > HP Director or double-clicking the icon on the desktop). Then set the scan settings (Settings > Scan Settings and Preferences) - this is where you set the default destination and resolution, among other settings. You will see one setting for Button Settings. Once the button settings are set, if the monitor program is running, you will be able to launch scans from the buttons on the all-in-one. Click on Scan Picture or Scan Document depending on the item to be scanned. Adjust any settings and then press Scan. Check the preview if it comes up and then click Accept.

If the full software is not installed or you do not wish to use that software, you can use programs that are already in Windows or a third-party software. Windows XP, Vista and Win7 all include Paint, Start > All Programs > Accessories > Paint, which can acquire scans. Select File > Import from Camera or Scanner > Import from Scanner and then you will be able to scan. Vista and Win7 also include Windows Fax and Scan (Start > All Programs > Windows Fax and Scan). Click New Scan. The Windows Photo Gallery was preinstalled on Vista and is available as a download for Win 7 and can also acquire scans.

If you have problems scanning, try a new USB cable or a different port. If you are using a USB hub or print server, use a direct connection. (Print servers usually don't work for scanners). Scanners require bi-directional communication with the scanner and can fail even if the printer works.

I hope this helps.

Cindy Wells

Oct 22, 2010 | HP PSC 950 All-In-One InkJet Printer

1 Answer

We have( several years now) a HP photosmart 2575 All-in-One , we need to scan documents, it was never set up to do that ,we have misplaced the manual as to set it up to our computer. can you help


1) Make sure that you have the HP driver and full-software installed. Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=&cc=us&product=441240& , select your OS and click Next. Then click on Driver to download it. If you installed the generic driver from the OS, uninstall it and unplug the data cable (if USB) before installing. For some of OS versions, even if you do have the full software, check the version you have, some need to be patched. All of the support for this all-in-one is available here: http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&dlc=&cc=us&product=441240 .

2) Place the document to scan face down on the glass or face up in a Automatic Document Feeder (ADF).

Next you can scan from the computer before you can scan using the buttons on the printer. If you want to use the scan buttons, you will need the full software installed and the monitor program running. Then you need to set the button destinations in the HP Solution Center before the buttons will work. Launch the HP software (Start > All Programs > HP > HP Solution Center (some HP printers have a slightly different program but it will be in the same HP folder). Launch the scan and set the resolution and destination folders. Windows computers can also scan from the computer with Paint (File > Import from Scanner or Camera) or Windows Fax and Scan (Vista and Win7).

If you have problems, check the USB cable first. Scanners require bi-directional communication with the computer. Thus they fail when the printer works. Make sure that the scanner is unlocked if a lock exists.

I hope this helps.

Cindy Wells

Oct 08, 2010 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

Hello I have a hp printer and I am trying to scan a document to my pc.but i get this error msg 'scanning error'try scanning from pc or check documentation.


You must also install the scanner driver too, and also the scanner management software, if installed properly one can scan fro paint, Word, Publisher and the like, as well as the software that comes with the scanner. There are also other scanner programs on the net, Vuescan, doesn't even need a driver to work, there is scantopdf, and quite a number of others. So go to the HP website and download the scanning software and the scan manager and install them, then you will be able to use the scanner as it was intended.

Jul 12, 2010 | Office Equipment & Supplies

2 Answers

How do i scan a document so that i can attach it or save it to a flash drive?


It will depend on if you have the full software installed and want to use that software or another program. Put the document face down on the glass or face up in an Auto-document Feeder.

Launch the HP Solution Center (Start > All Programs > HP > HP Solution Center). Click Scan Picture or Scan Document and adjust the settings if desired and click OK. Set the scan destination and file type. Then press Scan. If you want to use the buttons on the scanner to launch the scan software on the computer, you need to set up the scan to destinations and settings in the Solution Center first.

WinXP, Vista and Win7 can acquire scans with Paint (File > Import from Camera or Scanner), Vista (some versions) and Win7 have Windows Fax and Scan (New Scan) and Photo Gallery (download from Microsoft for Win7).

I hope this helps.

Cindy Wells

Jul 27, 2010 | HP DeskJet F380 All-In-One Printer

1 Answer

Hi I can scan documents when I click on control panel/scanner...all documents scan to picasso. When I press the scan button on printer I want to be able to have documents scanned to word. Please advise


You need to get the HP Scangear manager. or use Scan to word or scantoPDF software download from 'net, if you have installed it correctly, you go to Word go to INSERT, go to INSERT Picture, Image, and select scanner and scan. OR scan to clipboard and paste into Word.
First make sure you have installed ALL the HP software.
Get Vuescan, it's a great standalone program, that doesn't require a driver, and just works. There are other scanning softwares too Google for them

Apr 01, 2010 | HP PSC 1350 All-In-One Thermal Printer

1 Answer

Hp scanjet G2410 not sending email documents to outlook express


scan using Scanner and Camera Wizard

1.From "My Computer" right click the appropriate Brother FAX, MFC or DCP machine.
2.Select Get picture using Scanner Wizard.

3.Click "Next" at the welcome screen.

4.Select the save options that you require and click "Next".

5.The Wizard will now start to scan using the settings you specified.

6. Select the "Nothing. I'm finished working with these pictures" and click "Next".
The images will then be saved to the the location that you specified in step 4.

later you can attach the scanned file to your outlook express.

Sep 03, 2009 | HP Scanjet 4470c Flatbed Scanner

2 Answers

Hp scanjet 7650 urgent issue...


I am assuming that you're using the XP operating system. If it's another operating system please do tell me.

I see that it's a problem with your software (that came with your HP scanjet). I use a Samsung at home, so I have not used it.
However, here's a tutorial to scan WITHOUT using your HP software

http://www.microsoft.com/windowsxp/using/setup/hwandprograms/printfaxscan.mspx

Since it's urgent,

Cheers

Jun 03, 2009 | HP ScanJet 7650 Flatbed Scanner

1 Answer

Failure to open OCR documents scanned into Microsoft Word in a readable format


Have you installed OmniPage? What OS are you using? Which scanner did you have previously? Are you able to OCR a document through OmniPage?

Jul 26, 2008 | Canon CanoScan LiDE 600F Flatbed Scanner

1 Answer

Hp scanjet 7650 urgent issue...


just reinstall scanner driver and software

Mar 20, 2008 | HP ScanJet 7650 Flatbed Scanner

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