Question about Dell 3130cn Color Laser Printer

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Error code 093-921

Dell printers appear to have a common fault but provide no answers yet. I refer to error code 093-921 which supposedly is caused by a tape on the toner.. this one is the cyan toner and there is no tape on it

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  • Joe Howarth
    Joe Howarth Mar 04, 2016

    SOLUTION FOUND!!!!!!!!!!!!!!!!!!

  • Joe Howarth
    Joe Howarth Mar 04, 2016

    First, I want to share with all that these toner cartridges are used with Xerox 6180,6280,Lexmark X560 along with Dell's 3110,3115 and the 3130 (AT LEAST FROM WHAT I CAN TELL).

    This is how I got mine to clear the error code and PRINT!!!!

    REMOVE THE TONER CARTRIDGE and look with a flashlight into the slot where the protective tape used to occupy. IN my case the particular cartridge was the cyan or the C cartridge Dell identifies it. Inside that slot was a film of blue toner powder but more importantly, there is also what appears to be an led sensor. This sensor is located exactly where the protective tape is secured to the cartridge. This sensor also had toner powder covering it.

    I used a very small wound on wire brush, one typically used to clean holes in paint spray guns. Next I used the brush as best I could to clean that slot especially around the sensor.

    After brushing I used my air compressor to blow out that slot. NOw even brushing and blowing out that slot there was still blue residue present but not much. I do emphasize that the area around the sensor was very clean.

    INstalled it into the printer, turn the power on and expected the same error code. TO MY HAPPY SURPRISE, THE PRINTER RESPONDED "READY TO PRINT!"

    I do want to share with all who has been badgered
    with this BPITA problem.


    Joe Howarth



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If you are seeing any or all of these error codes on the Dell 3130cn Laser Pinter that there is a Firmware Update to address this issue. However, the firmware cannot be applied when there is an error present, so first try reseating all toners. You may need to repeat this several times before errors are cleared. Once error-free, download the Firmware from the Dell Support website and apply.

Reset the Cyan toner properly.


TapeOn a cart... Cart Error 093-919, 093-920, 093-921, 093-922 on a Dell Color Laser Printer 3110cn 3115cn 3130cn tape POST Laser Printer 3110cn 3115cn 3130cn
  1. Verify all packaging has been removed from the printer cartridge. This includes any tape or red handles. Also verify the toner cartridge is properly installed.
  2. Remove the toner cartridge and clean the toner housing of any excess toner with a clean dry cloth. Reseat the toner cartridge when finished cleaning.
  3. Check that all toners are Dell branded and not refills. Take note of all PPIDs (Serial Numbers). Check that all toners are for the correct model
    • If any toners are non Dell, swap with another toner
  4. Run diagnostics on the toner cartridge sensor.
    1. Power off the printer.
    2. Hold down the and buttons on the printer and power the printer on.
    3. Release your fingers from the keys when the message Diagnosing... appears.
      Customer Mode and ESS Diag display.
    4. Press the button until IOT Diag appears and press the button.
      On the LCD, Digital Input appears.
    5. Press the button until Digital Input appears and press the button.
    6. Press the or button until DI-8 for (yellow) DI-9 for (Magenta) DI-b for (Cyan) and DI-a for (Black) appears and press the button twice. It is only necessary to run the diagnostic on the toner cartridge to which the error applies
    7. Open the front cover. (Figure 1)

      Figure 1 - Open the Front Cover
    8. Remove and replace the toner cartridge. Every time the toner cartridge is reseated, the counter on the Operator Panel will increase by 1.
      • If the diagnostic does not increase by 1 then replace the toner cartridge.
      • If the diagnostic does increase by 1 and the error persists, Please contact Dell Technical Support for further advice.

Knowledge Base

Posted on Mar 02, 2016

Testimonial: "Thank you for your reply. I already tried doing the toner cartridge test and it passed. Each time the cartridge was removed and replaced, the count increased. I tried the service manual which has a flow chart for this problem. The last step is to replace the printer. Yes, does seem excessive. Googling shows this problem is numerous and must be well known. I don't know how the machine senses a cartridge tape but if I knew I would go look for the sensor. I do have a new cartridge scheduled to arrive early next week. And no, I am not using Dells expensive cartridges. Somehow I think it is specifically related to that. I can't access the menu with a fault present. If I am able to get that fault cleared I will set the printer for non Dell toner which at one time was recognized and identified in the display window. If I have to junk this printer with less than 30,000 prints, it will be the last Dell anything that I will purchase in the future."

  • Ravi Mar 05, 2016

    Thanks for updating your findings and solution.



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