Question about SanDisk Sansa Fuze MP3 Player

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My sansa fuze froze up after i had disconnected it. It is not connected, it says it is and it wont turn off.

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  • Contributor
  • 18 Answers

Hold the off switch for 10 seconds untill the screen goes black, then try to turn it on

Posted on Jul 18, 2009

6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

ThaMp3Doctor
  • 8596 Answers

SOURCE: sansa fuze

Make sure the hold/lock is not enagged

Try another USB port

If that fails:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Mar 08, 2009

  • 5 Answers

SOURCE: My Sansa Fuze 4GB froze. It doesn't turn off or

try holding the power slide/ button type thing in the on position until it turns off, then try turning it back on...

Posted on Nov 22, 2009

sdowney83
  • 62 Answers

SOURCE: It froze

Try a soft reset by holding the power button for 10 seconds.

if that doesn't do it, your gonna have to try a full reset.

Starting with the power OFF (touch the center button to see ifthere's any activity), slide the power switch DOWN to the HOLDposition, exposing the wee orange dot.

On your PC, open a Windows Explorer window (My Computer).

Holdthe << rewind button of the scroll wheel down, while plugging it in to your computer. Keep that button held downuntil it pops up on the PC. Look for the"Found New Hardware" balloon in the system tray.

If it pops up, then try re-partitioning it
.

Go to this thread, and download a copy of the 1.01.11 firmware ( http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&thread.id=210) .

Downloadand install a new copy of the firmware as shown in that thread. BeSURE to unzip the file prior to proceeding. The extracted file will be15,360 Kbytes, named fuzea.bin. Shrink the WindowsExplorer window a wee bit, so that you can easily drag and drop thefuzea.bin binary file into the root directory of the Fuze. This isrepresented by the open Windows Explorer window; don't drop the fileinto any of the visible folders, but into the main box, representingthe root directory.

Once that's done, the display will gofrom "writing" to "connected" on the Fuze, you can disconnect thedevice. What we're looking for is the message "firmware upgrade inprogress" on the device.

Power up the Fuze, and select your language if that screen in active. Then format the device by using the Fuze's settings mode.


Also, remove the memory card if you have one in before all of this just to be safe.

Let me know if this works.

Posted on Nov 18, 2008

anujtaluka
  • 392 Answers

SOURCE: my sansa fuze froze when I took ou the MicroSD

when switched off,plug in the MicroSD again and let it startup...if it starts up well and good...turn it off and only then remove the microsd..the try turning it on...

Posted on Sep 04, 2009

  • 80 Answers

SOURCE: my sansa fuze was playing video and then just

Sansa Video Converter that can versatilely convert varous video files to Sandisk Sansa players, such as Sansa Fuze, Sansa View, Sansa Clip, e200 series(e280, e270, e260, e250) and so on with excellent output quality and fast conversion speed.

Posted on Feb 02, 2010

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Related Questions:

1 Answer

My sansa fuze 2 gb just froze


Slide the power switch up all the way and hold it there for ten or fifteen seconds to reset the unit.

Dec 15, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

My Sansa Fuze 4GB froze. It doesn't turn off or


try holding the power slide/ button type thing in the on position until it turns off, then try turning it back on...

Nov 21, 2009 | Audio Players & Recorders

1 Answer

My sansa fuze froze, then shut off and now will not turn back on, what do I do?


try holding the power button up for about 20 seconds and it should reset it and then it should work just fine again

Oct 04, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

My sansa fuze froze when I took ou the MicroSD


when switched off,plug in the MicroSD again and let it startup...if it starts up well and good...turn it off and only then remove the microsd..the try turning it on...

Sep 03, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

My SanDisk Fuze was charging and froze its a 8gb


Try holding the power button for 10 seconds to do a soft reset.

Aug 21, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

It froze


Try a soft reset by holding the power button for 10 seconds.

if that doesn't do it, your gonna have to try a full reset.

Starting with the power OFF (touch the center button to see ifthere's any activity), slide the power switch DOWN to the HOLDposition, exposing the wee orange dot.

On your PC, open a Windows Explorer window (My Computer).

Holdthe << rewind button of the scroll wheel down, while plugging it in to your computer. Keep that button held downuntil it pops up on the PC. Look for the"Found New Hardware" balloon in the system tray.

If it pops up, then try re-partitioning it
.

Go to this thread, and download a copy of the 1.01.11 firmware ( http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&thread.id=210) .

Downloadand install a new copy of the firmware as shown in that thread. BeSURE to unzip the file prior to proceeding. The extracted file will be15,360 Kbytes, named fuzea.bin. Shrink the WindowsExplorer window a wee bit, so that you can easily drag and drop thefuzea.bin binary file into the root directory of the Fuze. This isrepresented by the open Windows Explorer window; don't drop the fileinto any of the visible folders, but into the main box, representingthe root directory.

Once that's done, the display will gofrom "writing" to "connected" on the Fuze, you can disconnect thedevice. What we're looking for is the message "firmware upgrade inprogress" on the device.

Power up the Fuze, and select your language if that screen in active. Then format the device by using the Fuze's settings mode.


Also, remove the memory card if you have one in before all of this just to be safe.

Let me know if this works.

Nov 01, 2008 | SanDisk Sansa Fuze MP3 Player

1 Answer

My Sansa Fuze froze


hold the power button for a long time

Jul 05, 2008 | SanDisk Sansa Fuze MP3 Player

2 Answers

Frozen


Reset your Fuze by holding the power slider switch in the "On" position for 15-30 seconds. Release the button once the unit begins to power down.

Jul 02, 2008 | SanDisk Sansa Fuze MP3 Player

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