Question about Philips VOIP8411B/37 IP Phone

2 Answers

Phone rings, but once answered its not possible to hear a voice.

I have just hooked up the phone. I can dial out using Skype Out and I can hear it ringing. But once it connects, there is no sound at all. I dont hear anything and no one hears me.

Any ideas...? Many thanks.

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  • 3 more comments 
  • EELS Nov 20, 2007
  • Anonymous Dec 28, 2007

    I Have the same problem, phone rings, but once answered its not possible to hear a voice. However, it was working until a week ago.

  • dvanheerden Dec 28, 2007

    Phone rings, but once answered its not possible to hear a voice. problem, and notify you when a new solution is offered.

  • dvanheerden Dec 28, 2007

    Phone rings, but once answered its not possible to hear a voice.

  • TheBigFix Mar 27, 2012

    If you are unable to make outbound calls, make sure you have a landline attached to the Phillips base station. If you are using SkypeOut for outbound calls over the internet you must go into the Phone menu, Call Preferences, and select 'Always use SkypeOut'. Select okay. Then press the reset button on the back of your Phillips base station by using a paperclip to insert into the small reset hole. You should be all set!

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2 Answers

Actually I had exactly the same problem. I did a simpler version of the above. I switched the base unit off/on and took battery out of phone then put back in again. As if by magic it now works again. So if in doubt - re-boot!!!

Posted on Feb 27, 2008

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Similar issue - brand new phone - but incoming calls (skype or landline) would ring - and then nothing, and outgoing calls the handset would just reset.

The handset would just lose signal constantly (less than 2 meters from the base station).

The phone shipped with the latest software - but eventually I reinstalled it - no change, then de-registered the handset, powered everything down and re-registered the handset and that *seems* to have done it .....

So
1 - reflash / re-install latest software from philips website (even if the phone already has the same version)
2 - de-register handset (follow instructions)
3 - unplug base station and remove batteries from handset
4 - turn on base station, put batteries in handset
5 - re register handset (follow instructions in manual)

and that seems to do it.

Posted on Dec 27, 2007

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