Question about Philips VOIP8411B/37 IP Phone

2 Answers

Phone rings, but once answered its not possible to hear a voice.

I have just hooked up the phone. I can dial out using Skype Out and I can hear it ringing. But once it connects, there is no sound at all. I dont hear anything and no one hears me.

Any ideas...? Many thanks.

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2 Answers

Re: Phone rings, but once answered its not possible to...

Actually I had exactly the same problem. I did a simpler version of the above. I switched the base unit off/on and took battery out of phone then put back in again. As if by magic it now works again. So if in doubt - re-boot!!!

Posted on Feb 27, 2008

Re: Phone rings, but once answered its not possible to...

Similar issue - brand new phone - but incoming calls (skype or landline) would ring - and then nothing, and outgoing calls the handset would just reset.

The handset would just lose signal constantly (less than 2 meters from the base station).

The phone shipped with the latest software - but eventually I reinstalled it - no change, then de-registered the handset, powered everything down and re-registered the handset and that *seems* to have done it .....

1 - reflash / re-install latest software from philips website (even if the phone already has the same version)
2 - de-register handset (follow instructions)
3 - unplug base station and remove batteries from handset
4 - turn on base station, put batteries in handset
5 - re register handset (follow instructions in manual)

and that seems to do it.

Posted on Dec 27, 2007

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