Swing works music and mobile doesn't.... Help!

Hello, Ivan -

Even though the swing plays music, if it is running on battery power, the batteries may still need to be replaced.

From:
Manual for Ingenuity InLighten Cradling Swing
https://www.manualslib.com/manual/1214138/Kids-Ii-Ingenuity.html#manual
Page 8
(Quote)
Weak batteries cause erratic product operation, including distorted sound, dimming or failed lights, and slow or non-working motorized parts. Because each electrical component requires a different operating voltage, replace the batteries when any function fails to operate.
(End quote)

If yours is not the InLighten Cradling Swing model, it will help to know which model your swing is. You can choose Comment and type the model name in the Comment box.

If you do not find my answer helpful, I suggest you contact the Kids2 Customer Service. Ingenuity products are made by Kids2 (also known as Kids II). This is the link to the Kid2 Contact Us page:
https://www.kids2.com/customer-service/contact

Best wishes.

Take it back they will replace it for you for up to 2 years.

I'm not sure if you tried a different outlet plug yet, but I would try to eliminate whether if its the power source (outlet) or the swing itself. Also, if the outlet has a reset/test buttons on it, then it might have tripped itself.

try looking at the stand that holds the swing, when you put it together maybe you missed some cords that would only connect together that do not plug into the wall.

Hi
We recommend you contact Fisher Price http://www.fisher-price.com/uk/help/customerservice.asp

one of the leafs will not lift up

We are a professional manufacturer of baby swing in China. About the problem you ask, we think that maybe the gear is bad, you can contact the supplier and change it for you. Usually our warranty period is 2 years if you buy our any baby swing items.

Zhongshan City Togyibaby Co.,Ltd.
Add:Qingfeng 7th Road,Jixi Industrial Zone,Xiaolan Town,Zhongshan City,Guangdong,China
Tel:+86-760-22833717
Fax:+86-760-22185706
Mobile:+86-13549920339
Website:www.togyibaby.com Email: [email protected]

You can order the broken part and replace it. Call Fisher-price customer service and they will help you with that.

I had the exact same problem the motor worked fine but when we took it apart the gear inside was stripped. i hate saying it but best thing you can do is buy a new swing. i personally recommend http://www.toysrus.com/product/index.jsp?productId=3420749&camp=PPC%3A204318389. its a little bit high but so worth the money. my 8mo old baby girl loves it. it also has a AC adapter so no more batteries and an ipod hook up as well so you can pick what music you want your baby to listen to. best of luck.