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TROJ_GEN.4X2739 removal Trend Micro says I have it, gives me the location but when I do advanced search at that location I cannot see it (TM cannot fix on its own). Any suggestions?

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I think the TM remove already the Troj_Gen but the registry command file is still there so anytime he can detect the trojan appear on your system, use trojan remover... good luck!

Posted on Jul 16, 2009

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Tip

How to resolve Page Cannot Be Displayed Error Caused by Trend Micro Internet...


Here’s a tested resolution to the Trend Micro – No internet connectivity issue:

In this case it was Windows 7 with Trend Micro Internet Security Pro 2010.

Right click on the Trend Micro tray icon and choose “Exit”.
Make sure you can get online.
Start Trend micro from the start menu or desktop icon.
Go to the firewall settings under “Home Network & Firewall Controls” *
Click “settings”
Click “advanced settings”
Go to the “Program control” tab
Locate and remove anything that shows “blocked”
Go to the “Network Protocol Control” tab
Locate and remove anything that shows “blocked”
Click OK.
Update the software by clicking “update now” on the main window (Overview) and make sure system shows “Protected” **
Restart the computer and try to go online again.
If successful, you’re done J

* To see helpful screen shots of the firewall settings:
http://esupport.trendmicro.com/3/How-do-I-set-the-Personal-Firewall-of-Trend-Micro-Internet-Security-20.aspx


** Program update screen shots can be viewed here:
http://esupport.trendmicro.com/Pages/How-to-update-Trend-Micro-Internet-Security-Pro-2010.aspx

on Jun 26, 2010 | Computers & Internet

Tip

How to disable/enable email scanning in Trend micro antivirus


By default, the incoming and outgoing mail scan functions are enabled in Trend Micro Internet Security. To enable or disable mail scanning, do the following:

For Trend Micro Internet Security Pro 2009 and Trend Micro Internet Security 2009 and Trend Micro Internet Security Pro 2008 and Trend Micro Internet Security 2008

1.Open the Trend Micro Internet Security main console by doing any of the following:

Click Start > Programs or All Programs > Trend Micro Internet Security > Trend Micro Internet Security.

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OR Double-click the Trend Micro Internet Security icon on the lower right
corner of your screen.

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2.On the left panel, click Virus & Spyware Controls. Under Protection Against Viruses & Spywaresection, click Settings

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3.Under Check for the following threats section, put a check mark in the check boxes for Threats in incoming mail and Threats in outgoing mail to enable mail scanning. To disable it, remove the check marks.

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4.Click OK to save your settings.
5.Close the Trend Micro Internet Security main console.

on Mar 02, 2010 | Trend Micro PC-cillin Internet Security...

1 Answer

My internet times out all the time after i stopped all processes. So maybe the better question is how to restart all my processes.


If it is restarting the processes of Trend Micro that you are talking about, click start and go to run. If you are using the 2008 version of TM, type tissuprt. on the first tab, click on start all components. That should start the processes.

Dec 25, 2009 | Trend Micro AntiVirus plus AntiSpyware...

1 Answer

Will not connect to the internet


Remove remnants of the old version: http://esupport.trendmicro.com/Pages/How-do-I-remove-old-or-new-versions-of-Trend-Micro-products-in-my-comp.aspx
After removing the remnants install the latest version of your program: http://esupport.trendmicro.com/Pages/How-to-download-and-install-Trend-Micro-Internet-Security-Pro-2010.aspx

Oct 01, 2009 | Trend Micro Internet Security Pro 2008...

1 Answer

My antivirus protection is not working


Well What I Understan Of Your Problem On The Basis Of That I Would Recommnd That Uninstall Trend <icro From Your System Using A Good Uninstaller Software. Then Clean All The Temp, Prefetch Files And Browsing History. Restart Your System And Then Install The Fresh Copy Of Trend Micro. Here's The Link For Uninstaller Software......> http://www.wugnet.com/shareware/spow.asp?ID=524<---------- Do Make Sure You Use The "" ADVANCED "" Mode To Remove The Trend Micro From Your system...

May 04, 2009 | Trend Micro Internet Security Pro 2008...

1 Answer

Firewall deactivated


Try going into Start --> (Settings) --> Control Panel --> Add/Remove Programs

Remove the Trend Micro but if you have a product key make sure you have noted it.

Restart then re-install Trend Micro or other Firewall software

Nov 06, 2008 | Trend Micro PC-cillin Internet Security...

1 Answer

Email - Dell Insiron 530s


You've verified your firewall configuration settings in TM 2008? Make sure it's not blocking your outbound traffic to. Easiest thing to do is probably disable the TM services, reboot, and test e-mail. If it goes out with no problem then reable TM services and configure to allow SMTP traffic outbound or disable the Firewall feature all together.

I've had a lot of pesky encounters with TM IS 2008 where the firewall feature causes all sorts of head aches. It doesn't realize that we're only worried about inbound traffic...not outbound. Actually, all the Internet Security products out there are like this.

Hope this helps.

MO

Jul 13, 2008 | Computers & Internet

1 Answer

Trend Micro Antivirus & Antispyware 2008


My advice: uninstall it, and install the _free_ anti-virus software from Microsoft: http://www.microsoft.com/security_essentials
which does _NOT_ require any "serial-number".

Jul 04, 2008 | Trend Micro PC-cillin Internet Security...

2 Answers

Trend micro internet security 2008


Dear Sir/Madam,

This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.


The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.


A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
Windows Vista SP1 and Windows XP SP3 would be released sometime in
February 2008.


The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.


To prevent this message from appearing, follow the steps indicated
below:


a.Check the program version of the Trend Micro program installed on
your computer.


b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the non-
working service pack from Microsoft.


c. If you do not want to remove the new Microsoft service packs, Trend
Micro suggests that you uninstall the Trend Micro program installed in
your computer and install PC-cillin Internet Security 2007 until the
release of the working version.

Thanks
Good Luck




“Don’t Forget to rate the Solution”


Jun 06, 2008 | Trend Micro PC-cillin Internet Security...

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