Question about Iomega Computers & Internet

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My computer froze tonight requiring a hard restart...when it came back up neither of my iomega external hard drives are registering as connected to the computer. Also, I receive a "unknown usb devise" balloon at restart, and it says to disconnect, reconnect, if device does not register replace." I am frantic because ALL data for my business is on these two separate harddrives, backed up to one another. Is there any way someone there can safely help me, or should I find someone to retrieve the info tomorrow?

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I am a data recovery specialist with Armor-IT(in the FixYa directory). From what you have described the hard power down, or the lockup that caused it has likely damaged the partition tables or even the devices themselves. Bad news is there are no "safe" ways you can retrieve this data without proper facilities. The good news is ours is only one of dozens in North America.

If you comment back with your Country, State and City I can refer you to either our company or one nearer you depending on your location.

The other good news is this type of failure is almost always recoverable in a proper facility.

Please comment back with the above info and I'll be happy to point you in the right direction.


Posted on Jul 18, 2009

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