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HI, I have problems with Avaya Advanced Partner Communication Systems. and partner 18d phone instruments We have 4 phone lines and 20 phone extensions running on a 2MBPS DSL Line from Verizon We are facing problems in Voice Breaking and when we put in speaker mode, the other person is not able to listen what we are speaking. Looking for help in this area

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  • krishnach Jul 16, 2009

    Hi,
    Whether we are in one on one mode or conference mode,this problem is occuring when we are in speaker and microphone mode.
    we are noticing breakages in between of the voice.
    We are using Avaya Advanced Partner Communication Systems Release 5.0 .
    No clarity in voice even.
    DSL internet Cable is sharing with main telephone line
    We have 4 telephone lines and 20 extensions.

    Looking for help in this regard

  • krishnach Jul 16, 2009

    I already did it before .I reset the Avaya but it didnt help.

    Do you recommend any other solution.Let me know.

  • krishnach Jul 16, 2009

    I even tried restarting Avaya but it didnt help.
    Is there a way to troubleshoot,if the DSL
    line coming on the main phone line is causing the problem or is it possible to check if
    the internet bandwidth is not sufficient and thats causing the problem
    Is there a way to troubleshoot if the Processor is a problem.

    Please let me know

  • krishnach Jul 16, 2009

    I am using 3 mgps DSL Verizon internet connection and we are using Avaya Partner Advanced Communication System Box,
    we have 20 extensions and 4 phone lines.
    Do yo think this has something to do with the voice quality.
    Dsl is running onthe main phone line
    any help appreciated

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4 Answers

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This is the problem of weak internet signal connectivity.so the voice is breaking in between.get the connection rechecked.also try using bit high quality cables.many users face this problem due to the internet connectivity.also try with any other internet service if possible.this will make the difference. thanks.please do rate the solution.thank you for using fixya.keep updated.

Posted on Jul 16, 2009

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Hi there,

To check if you problem is coming from the DSL line itself, please try any internet speed test online. Just type in "internet speed test" at google and choose any one or two speedtest site or your internet provider might have internet speed software in their site that you can use. If the result of speed test tells you that you are not getting the speed/bandwidth that you are expecting, then that indicates ypoou have problem to you line and you should call your provider to check youl DSL line.

I hope it helps.

kind regards.

Posted on Jul 16, 2009

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You need to power cycle the Avaya. Locate the main connection where the 4 phone lines are connected and then unplug the Ethernet cable and make sure that you don't have a connection to the phones. Unplugging the Ethernet cable should turn the Avaya off or disabling them. Then reconnect it after 5 minutes. This is what we usually do to power cycle or reset our Avaya in the office.

Hope this helps and have a great day!

Posted on Jul 16, 2009

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Hi THere,

Please check if you observe the same issue while on handset whether on conference or just one on one call. If the problem is the same, I would ask if you have compression and decompression occurring for your voice signals.

If it is only on speaker mode then I would advise to have the other participants to go on mute when not speaking as a work around. We have observed this in our office.


Posted on Jul 16, 2009

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