How do i fix something that's stuck in my printer queue

In the right bottom of the computer screen you will see the printer icon. Click it open and delete the print queue. Now when you order a new doc there is nothing but the new doc to print. If this does not work then re-install the printer drivers.

I have Windows 7 and I found that running troubleshoot on the printer works most of the time and keeps me from having to shut everything down.

Go to

• Control Panel>Hardware and Sound>Devices and Printers
• In the upper left of the window select File
• In the drop down list select Troubleshoot

This usually fixes the problem, really empties the printer queue, and I don't have to shut everything down.

Logon to www.hp.com/uk

select support and enter the Deskjet model number.
run diagnostics
wait for report
follow instructions
hopeful that will fix it.

Try turning it off then turning it back on. Sometimes something gets stuck in memory and you need to flash it to erase the issue. Also check the print queue on your computer to be sure something's not stuck in there as well.

Hi,

There could be an issue with printer drivers and print job stuck in queue.

Click the link below to know how to resolve the print job stuck in queue issue.
Link

free driver download

Reboot your pc.

This problem seems to be related to USB printers and print queue issues are very common in Mac OS computers and Windows 2000 PCs.

You don't say if you are using a USB connector, but they're pretty common these days. You also don't say if you're using a Mac or PC, but most people use PCs. I did find a solution for this issue that says it's related to Windows 2000 and a USB printer, but may apply to other operating system platforms:

Print Jobs are Stuck in the Print Queue

The first step to this solution is to download and install an HP diagnostic software utility. There's a separate page at HP that describes the utility and lets you download it:

HP Printing and Diagnostic Utility

I didn't find any information that specifically said that you "can" print a test page but "can't" print a document.

Another reason why you might be able to print a test page but not a document isn't related to the printer but the application that created the document. If you are having trouble with Word or Excel or whatever office application you used to create the doc, it might not print. That's why it is helpful to try to print a variety of different docs, created with different apps.

It could also be the individual document. Occasionally, a document becomes corrupted and while you may be able to open it (and sometimes you can't do even that), it doesn't print. If you haven't tried printing more than one document, you can test this by creating another doc in the same app and seeing if it'll print.

Try doing test prints with different docs and then with docs created in different apps. If those work, it's doc/app related. If they don't, try the links I suggested above.

Good luck.

sure..you can do this by unhooking the printer, shutting it down, then turning on again..in meantime, you'll need to restart your computer too

I don't think it is a printer problem as such more a communication problem. Un install the printer software. Close down the Computer. Unplug the printer. Start the computer. Come off line. Disable the A/V software. Run the installation disk only plug in printer when prompted Tell us what happens