Question about HP LaserJet 3030 All-In-One Printer

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Fax isn't recieving at the fax sent to, but we can send faxes to other numbers and it goes through. and they can recieve faxes from others just fine, but not our fax...why?

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  • 3,085 Answers

Call the receiving fax number from a regular phone and listen for fax tones. They may have given you the wrong number.

Posted on Jul 15, 2009

  • Leroy Elliott
    Leroy Elliott Jul 16, 2009

    Thanks for the NOT HELPFUL rating. You won't get anymore answers from me.

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G3 means poor line condition

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Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
Sending faxes
  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
      • Check to see if you can recieve faxes.
    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

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1 Answer

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Hello,Mafriend,It sounds like you might have recieved a Fax machine that Recieved a surge,To verify this Ck the Jack where the Phone line goes in to see if you have any type of discoloration there,also see if it locks up your phone line from making calls or recieving Them ttech

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