Question about Kirby G4 Bagged Upright Vacuum

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Won't stay in turbo mode

When vacuuming in turbo mode, when going forward, the turbo suddenly kicks in and the cleaner wants to take off. When pulling the cleaner back toward you, the turbo shuts off. It won't stay in turbo

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  • hattynan Nov 18, 2007

    I said Turbo.... I meant Tech Drive mode. (power assist).



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  • 357 Answers

It may just need an adjustment, or it may need new "sliders" for the transmission. If there is a service center in your area, they shouldn't charge much for this repair. Fortunately, it doesn't sound like you need a new transmission, just an adjustment and maybe a slight overhaul. It is a bit touchy, and quite difficult to explain how to do it yourself. Again, it shouldn't be too expensive.

Posted on Dec 27, 2007


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Hi Kirsty,

I'm sorry to hear you're having difficulty with your DC07.

If the cleaner head doesn't seem to be pivoting freely to maintain contact with the floor, we'd appreciate the opportunity to provide further assistance. If you give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), one of our advisors will be happy to run through some troubleshooting checks over the phone with you to determine the cause of the issue. They may even be able to talk you through through fixing the machine.

We'll look forward to hearing from you.

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Dyson won't go down, stay upright. As I forced it down and turned it on it started smoking. I unplugged and cleaned out by brush but it still won't go down and continues to smoke when turned on....

Hi there,

I'm sorry to hear you're having difficulties with your DC07. I'd advise against turning the cleaner on again, and encourage you to get in touch with us directly so we can help resolve this issue for you as quickly as possible.

You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

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When i push the power button and let go it turns off and won't stay on. what might be the problem.

Hi there,

Sorry to hear you're having difficulties with your DC27. In case you haven't already tried this, make sure you press down firmly on the power switch when turning the cleaner on. If the switch still won't stay down, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

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Aug 20, 2011 | Dyson DC27 Bagless Upright Vacuum

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Here is a tip that will give you all the information you need to fix your Bissell Proheat Vacuum Problem.

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Accessing the motor

Hi There,

This should help you get into the motor compartment in the back to access your motor. I hope this helps you.

I have uploaded parts diagram of your model below so that you can follow along:


Step 1. Open up the tool lid as if you were going to remove the dusting brush or crevice tool from the top of the vacuum cleaner Once the lid for the tools is open, simply grab the two arms at the base of the lid, and pull forward towards the front of the vacuum where the bag connects. You'll need to remove the tool lid completely from the rest of the vacuum. You may have to lift slightly upwards while pulling forwards to remove the lid.

Step 2. After you've removed the tool lid, now open up the lower part of the tool lid that covers the vacuum bag (Part 29 in diagram above). While this cover is open all the way, grab the two arms on this part as well, and pull towards the front of the vacuum where the bag connects, and slightly upwards, just as you did to remove the tool lid. Remove the vacuum bag lid completely from the vacuum cleaner as well.

Step 3. There are two visible screws that are now visible (The screw listed as number 16 that's directly underneath of the number 36) on the front corners of the motor housing. Remove both of these screws that are in the front corners of the motor housing.

Step 4. There are actually two more screws that are hidden on this model, that are located underneath of the foot pedal that retracts the cord reel. You'll need to now remove the foot pedal from the vacuum cleaner (part 36 on the diagram). In order to do this, use a flat head screw driver to pry off the foot pedal. Insert the flat head screw driver in the front of the pedal where the pedal meets the motor housing. There are 4 tabs that hold this pedal in place. Usually if you put your flat head screw driver in the middle of the pedal where two of these tabs are right next to each other, the pedal will come off right away. Insert your flat head screw driver where I have circled red, these are the two tabs that you want to pry off. Simply push towards the rear of the vacuum while the flat head screwdriver is inserted in between the foot pedal and the motor housing:


Step 4. Now that you have the foot pedal off of the canister, simply remove the two now exposed hidden screws (oh yea watch out for that spring that's underneath of the pedal! remember to put this back when putting the pedal back), and lift straight up on the motor housing. You'll now have full access to the cord reel so that you may push the cord back through the hole in the rear of the vacuum cleaner.

Please feel free to use the Clarification Request form here on the repair page if you have any questions, or need some further help in accessing the cord reel. If your cord reel has gone bad, we do carry all the parts for your vacuum, and we'd be more then happy to provide any part that you may need. Here's a link to the bags for your vacuum on our site, just in case you need to purchase some:
Kenmore 5055 Canister Vacuum Cleaner Bags, 9 Pack.

I really hope that this helped you. If you have any further questions, I look forward to hearing from you. If this was helpful to you, please be so kind and return the favor by rating my repair helpful. You may do this by clicking the 4 thumbs up icons in the top right hand corner of the repair. This is really what keeps repair professionals like myself continue providing free repair services and it's greatly appreciated.

Thanks again,

Chris Jones

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