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Bleach and Fabric Softener Dispensers don't work

Washer is new and will not dispense neither bleach nor softener.

Frustration beyond belief. It looks like a simple mechanism.



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  • TaraRisner Dec 15, 2007

    Kenmore Elite HE3 QuitePak 2, Model 110.45864587

    Unit is about 3 years old.

    Softener is not releasing during the wash cycle. The softener just stays in the cup. What is the problem? There is some mildew buildup in the washer dispenser. The soap is being dispensed properly.

    PLEASE help!! Thanks... Tara Risner

  • bookhead50 Mar 06, 2008

    My GE front loader won't rinse out the fabric softener, and sometimes the bleach. The soap rinses out fine. I tried to stick a wire up in the hole above the softener tray to see if it's clogged, but no go.

    A couple months ago I had another problem with it that I was able to fix from this website. It's a great resource! And certainly cheaper than the repair man!

  • wolfedp Apr 07, 2008

    I have a GE GBVH6260, and the fabric softener compartment is not getting rinsed out, the softener is still sitting there at the end of the cycle. I gather this is a solenoid or circuit board problem. How can I check the solenoids and water flush system to see if they are working properly. The detergent cleans out just fine.

  • bkbrownaz Aug 21, 2008

    My kenmore elite he 3t will not dispense the bleach. The bleach cup retains the bleach throughout the complete cycle.



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I've fixed part of this problem - I have a GE GBVH6260. I took the top cover off: first, take the three screws out behind the control panel at the front, then take the long skinny trim piece off, then take three screws out of the very back of the machine at the top. The top cover will now slide back and come off. There is a handy technician's manual taped to the frame under the lid. In the manual, there are instructions on how to test all the functions of the washer. Turns out the motor that moves the water spray from soap to bleach to fabric softener works just fine on my machine. The water spray just isn't very forceful, so we've watered down the fabric softener and maybe now it will flush out properly.

Posted on Apr 07, 2008

  • 990cse990 Nov 29, 2010

    Take the washer apart. Remove the soap, bleach, softener dispenser. Remove the water valves, two screws pull gently. Split the dispenser apart. The top half made of white plastic will be full of mildew and mold. Clean with bleach and water. An air line helps. Reassemble . It will be good for 4 more years. The part if you want to replace it, is about $54.00


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Need a litle more inflormation from you if you could. What is the make and model number of the unit? Does water flow through the dispensers for rinsing action? If it is a front loader or higher dollar machine, the dispensers are sometimes controlled by the timer or control boards. They control water valves that control the rinsing water entering the chambers. This raises the level, and causes a siphon or flushing action at certian points of the wash cycles. There could be a nuber of issues, a bad timer or control board, bad water solinoid(s), wiring issues, or clogged hoses or ports. If this is a new washer, do you still have a service policy or warranty left with it? Let me know what kind the unit is and a model number and will try to help you out a little more. Thanks Jim

Posted on Nov 18, 2007


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Where do we put the bleach and fabric softner?


Sorry to break the bad news, using the model# you provided i looked ata parts breakdown,and dont see dispensers for either. On all washers the bleach is always dispensed in the wash cycle, so you could add it before any clothes.The softener is always added in the rinse so, you could get one of ball thingys thats sold in the aisle where softeners will only dispense the softener in the rinse cycle

I hope this helps


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The soap dispenser works but the bleach and softener dispensers do not

Here is a tip that I wrote about what I found out about the fabric softener not dispensing into the washer...

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Sep 02, 2010 | Whirlpool Duet GHW9150P Front Load Washer

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Fabric Soft and Bleach despenser on MAYTAG TL FAV6800 won't drain

I'll see if I can help. Can you just clarify if by won't drain. Does it look like no water flow is flushing the the Bleach and Fabric Softener dispensers?

The Fabric Softener dispenser could be clogged but I suspect the dispenser’s valves are not opening to flush the dispenser’s. If the Fabric Softener dispenser is clogged you can flush with White Vinegar solution and clean exit port with a pipe cleaner. I do not suspect a clog with the Bleach dispenser.

You could go into Service Mode and turn on the water valves for the dispensers to check if water is sent to the dispensers.

If you have no water flow to the Softener dispenser here is the non technical troubleshooting I would take. Go into Service Mode (page 14 of the Service manual) by Pressing Enviro Plus and Spin Only keys (simultaneously) for three seconds or until the console beeps.

Now go to page 16 to Service Manual and enter Board Output Test by pressing the Delicates key. This will lock the lid. Now press the Wrinkle Control Key Pad on the console. The Control Board will send 120VAC to the bleach dispenser water valve. Did you hear the Solenoid hum? If so and you have no water flow diverted to the Softener dispenser the solenoid valve may be stuck closed. If you did not hear the solenoid valve hum the solenoid field coil may be open. Do the same process for the Bleach dispenser water valve with Bulky Items Key Pad.

Final technical troubleshooting as a technical owner of the machine would be to take my DVM and verify 120VAC from the Control Board to the Bleach/Fabric Softener dispenser valves.

See page 36 lower left hand corner is the Bleach/Softener dispenser valve.

Here is the Service Manual for reference. Sears Parts Direct for reference.

The Part Number for the Dispenser Valve is 25001043 you can order from this site or search the internet for best price.

Good luck…….Rich

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Please do rate the solution and revert for further assistance.


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I have a 9200SQ Whirlpool duet.  It might be similar.  I think the bleach and fabric dispensers work on the siphon principal--once the level gets above a certain point they will then siphon out until almost nothing is left.  They should not start to siphon until extra water is directed into them during the correct cycle.   It is possible that they are starting to siphon early because 1. the washer is not level, 2. water is being added to the dispenser during the wrong cycle 3.  You put too much liquid into the dispenser and it started the siphon. 
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