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The faxes coming through are blank pages, I received faxes yesterday but today they are coming through blank and the ink cartridge is brand new.

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Take the cartridge out and dab it on a paper towel - there should be a dark black solid rectangle of ink - if not the printhead is dry or blocked - if it is dry soak the printhead( the place the ink comes out) in a dish of warm water for 2 or three minutes and try blotting again - if that doesnt solve your problem take the cartridge back to the retailer or refill store you got it from

Posted on Jul 16, 2009

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