Question about Weiser Lock Powerbolt 1000 Lock

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Dear Sirs: I have a Weiser keyless locke

Dear Sirs: I have a Weiser keyless lock which was installed about 11 years ago . It has worked flawlessly up until now. I cannot recall how long ago I even replaced the batteries it has been so long ago!
This week the lock began to BEEP constantly . I replaced the batteries but it still continues to beep constantly.
HELP!!
YOurs truly:
Duane E. Campbell

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  • Take out batteries and unplug powerstrip.
  • Let it sit for 1 minute, then put the batteries back in and wait another minute.
I contacted customer support... they tell me the FAQ information on their own website is incorrect. The opposite is true, therefore the following is correct:
  • If it does not beep, the powerboard needs to be replaced
  • If the unit continues to beep, the keypad needs to be replaced
Here in Canada, they will send you a new one within 3-5 days free of charge. Call customer support:

Canada: 800-501-9471
US: 800-677-LOCK

-=dån=-

Posted on Sep 14, 2009

  • Dan Sep 14, 2009


    • Take out batteries and unplug powerstrip.

    • Let it sit for 1 minute, then put the batteries back in and wait another minute.

    I contacted customer support... they tell me the FAQ information on
    their own website is incorrect. The opposite is true, therefore the
    following is correct:


    • If it does not beep, the powerboard needs to be replaced

    • If the unit continues to beep, the keypad needs to be replaced


    Here in Canada, they will send you a new one within 3-5 days free of charge. Call customer support:





    Canada: 800-501-9471



    US: 800-677-LOCK







    -=dån=-








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POWERBOLT Weiser Powerbolt Deadbolt, not opening. even after changing batteries


You didn't say much about the lock's symptoms beyond it worked great, then stopped. Here is the link to the troubleshooting instructions. The Weiser brand and Kwikset brand Powerbolt are identical (Black & Decker), so these instructions will work just fine for you:

http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:
http://get.adobe.com/reader/

Weiser has a one year warranty against electronic malfunction and a lifetime warranty against mechanical and finish problems.
You can review it and contact them for further assistance from this link:

http://www.weiserlock.com/CustomerService/WarrantyInfo/Powerbolt.aspx

Since you've had your lock "working great for a long time", I'll assume that it's probably an electronic problem, out of warranty, and Weiser will want you to order a replacement power board at a considerable cost. You can try leveraging them with Dissatisfied Customer outrage, and maybe they'll send you the part for free.Then, it'll work great for a long time, and you will be back in this same boat again.
After more than a year on this website, I've seen far more Powerbolt problems than any other, which leads me to my opinion that it is not very reliable, to say the least. After contacting Customer Service, if they won't replace your part for free, you may wish to consider cutting your loss and installing another brand of lock. Again, it's only my opinion that you consider a Schlage lock instead.
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Good news! Weiser has a lifetime warranty against mechanical defects and problems with the finish (but only a one year warranty protecting the internal electronics). Here's the link to the warranty page:

http://www.weiserlock.com/CustomerService/WarrantyInfo/Powerbolt.aspx

But before you pursue that, a few questions and comments. How does the lock function with the door open? If it functions okay, then you need to investigate the alignment between the door lock and the door jamb/strike plate. Also, these locks can be internally adjusted for installation in doors with a 2 3/8" or 2 3/4" backset. Is it off by about 3/8"? if so, check that.
Some months ago I suggested that possibility to someone else with much the same problem. He found that a plastic member had disintegrated in that area of the lock and was jamming it up.
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http://www.weiserlock.com/Support/Faq/50160000000HhmZAAS.aspx

A note about PDF files: If you cannot view the installation instructions, you need to first install Adobe Reader. You can get the free download here:
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http://www.weiserlock.com/Support/Faq/50160000000HhhZAAS.aspx

Here is the contact information for ordering parts:

http://www.weiserlock.com/Support/Faq/50160000000HhY3AAK.aspx

Customer Service:

http://www.weiserlock.com/en/CustomerService/ProductSupport/SupportContact.aspx

Your lock is well out of warranty and may be simply dead of old age. However, I'd still contact their Customer Service for further troubleshooting, and you may be able to get them to stand behind their product and help you with the replacement if necessary. Good luck!

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http://www.weiserlock.com/Support/Faq/50160000000HhhZAAS.aspx

Here's a link to the Frequently Asked Questions page for the Powerbolt 1000:

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I hope this helps.

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