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Paper Jam E54

I am getting paper jams while running 11x17 sheets through the duplexer and the finisher. The paper jam is consistantly "E54" and there are usually several sheets in the duplexer and one crinkled at the left door that needs to be cleared. (if that makes any sense) Any way, the error code is the same but at different stages of the booklet.

Can you help troubleshoot the problem?

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Re: Paper Jam E54

The one crinkled at the end on the left door is the problem.
Since it jammed it stops the whole copying process, ( you were most likely doing duplex)
The reasons for the crinkled paper are
1- the fingers or claws at the exit are worn and catch the paper instead of sliding them out.
2- you are copying something that has a black edge and is getting caught on those fingers ( or claws)
3- The rollers at the exit are in bad shape :

anyway check out this link and go to error codes :

Posted on Nov 19, 2007

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If the paper adjustment lever for duplex printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page.

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A 241.09 Paper Jam message indicates that the printer thinks a sheet of paper has jammed at the front of the printer. The jammed sheet of paper is most likely to be found in one of the paper trays or under the toner cartridge.
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Step Action Image 1 Open the printer paper tray (tray 1), and remove any jammed media you find there. pattlnk_10222007_1922-enus28872_24109paperjam1_t64x_en_us.gif 2 Open the front cover and remove the toner cartridge. Examine the area inside the printer and remove any jammed media you find there. pattlnk_10242007_159-enus28872_24109paperjam5_t64x_en_us.gif 3 If you have a duplex option installed, also remove the duplex access tray and remove any jammed media you find there. pattlnk_10302007_1559-enus28860_24x17paperjamduplex_t64x_en_us.gif 4 If you were printing from an optional paper tray, such as tray 2 or tray 3, open any optional trays, starting at the top, and remove any jammed media. Pull the print media either up or down. If it does not pull easily one way, try the other way pattlnk_10222007_1957-enus28872_24109paperjam3_t64x_en_us.gif 5 If you are printing from an optional 2000-sheet feeder, open the front door. Press the elevator button (A) to lower the tray. Remove any partially fed media from the feeder.
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