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There is a spring that goes on an arm, #32 in the picture. It actuates the turbine so the brushes will turn when the handle is tilted back, and stopped when upright. This might be where that spring goes. You may have to take the top cover off to put in on. After you get it on, and the brushes still don't turn, look up in the square hole where the shaft on the brush block goes into, turn the unit on and see if it is turning, if not then the turbine either needs to be taken apart and cleaned or replaced. The turbine is what drives the brushes.
Take off both tanks, then turn the steam vac over. Using both hands, pull evenly on each end of the brush block. They will pull straight out. But usually it isn't necessary to remove the brushes. Usually the problem is a blocked screen.If you look at the vac from the front of it with it turned right side up, there is a little window. Pull that off and using your fingernail, clean off the lint. If your model doesn't have a window that you can access, look underneath, near the brushes for a red plastic frame, pull down and it will expose the screen. Hope this helps.
If fluid drains out through the bottom of the machine, rather than through the brushes, you most likely have a leak in the quick disconnect valve. ( part # 43523004, msrp $4.99 ) This is the small valve that the end of the hose connector snaps on to. If this is the problem, it will also leak when doing normal rug shampooing. This is a somewhat common problem with this machine. The valve will need replacement.
Confirm that the hose is correctly connected to the clean water supply. If so, then remove it and, with the trigger operated on the hose, try to blow into the water feed connector. If you cannot pass air, the feed tube in the hose is clogged and must be cleaned (either by running faucet water into the brush end (with trigger pulled) or by using compressed air....
http://geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=761326 Generic problem for all Vacuums Drive went out on my Posted by buster_lls on Jul 09, 2008 Drive went out on my Hoover Steam Vac Shampooer and brushes won't turn plus there's a burning smell coming from it. Only used it 6 times - bought it in March - 2008. Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. It sounds to me like you have multiple problems with your power drive; a burning smell and the brushes don’t turn, and the dop is on March, 2008 – the Hoover Steam Vac Shampooer has a one year factory warranty and it could be a broken part for the brushes won’t turn or a belt would cause the burning smell. If it is not the belt or broken part it probably is the motor of which you should take it to a authorized Hoover vacuum cleaner dealer in your area or to contact the Hoover factory cust serv listed below or the Hoover website for information. If it is the motor the factory authorized dealer will replace the part for the motor and the broken part for the brushes, if it is the belt that would be an out of pocket expense. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.hoover.com Telephone Contact our Customer Service Department at 1.330.499.9499 Monday through Friday 8 a.m. - 7 p.m. EST Thanks, Don the Vac Man Go Ahead. Use Us.
Pull out the brush block, do the brushes turn freely and is the shaft that goes uo into the turbine there or did it break off. If the brush block is ok, then the turbine is probably bad and will need to be replaced.