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How can I turn off the message light now that there are no messages?

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  • yiayiaev Jul 15, 2009

    I had received all my voice messages on my Panasonic Cordless Phone; Model # KX-TG5621. However, the flashing light will not turn off. I took out the battery in the phone for 5 minutes, then replaced it but that did not work. The light is still flashing, but there are no messages.

  • yiayiaev Jul 15, 2009

    What you told me to do did not work, but the technician at the phone number you gave me solved the problem. She told me to hold OFF until it beeped,then hit 0720, then SAVE, then OFF. I unplugged the power cord for one minute, then hit MENU, 0721, then SAVE, then OFF. PROBLEM SOLVED!!!

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  • Master
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What kind of phone? What kind of messages? Are these text or voice messages?

Posted on Jul 15, 2009

  • Tim Grayson
    Tim Grayson Jul 15, 2009

    Researching, will have your answer here in a minute

  • Tim Grayson
    Tim Grayson Jul 15, 2009

    Ok, if you are certain that you have no voicemail messages on your providers voicemail system (even stored messages will cause this, make sure you have none) then do the following.

    Hit MENU on the phone, then 0 then #.

    It should take you right to the setting we want so turn it OFF then hit SAVE, or for some reason this book I have says SAVE then OFF, but I'm pretty sure its the other way around. You use the directional buttons to change the setting to OFF by the way.

    This will turn off the indicator. Do the same thing to turn it back on, but of course hit ON instead of OFF when you get there. If it comes back on after this, and you pick up the phone, turn it on and you immediately get the dial tone instead of the "stutter" tone indicating you have messages then it's possible the phone is not compatible with the voicemail system. In that case just go back into the menu like we did before and permanently turn OFF the indicator. You can try calling your phone company and having them reset your voicemail box (explain to them why) and see if it now starts to work as an indicator. If not then I would just permanently turn it OFF and leave it OFF.

    If you would like you can confirm with Panasonic that there are no other options, or to see if they think your handset is defective. I doubt it however, but it is possible.

    Their number is 1-800-211-7262 for your reference.

    Hope this helps!

    Tim



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