I need to replace the shock absorber for my LG washing machine Model WM2377cs but can't seem to find the part# for the absorber for this particular washing machine model. Can you help?

Yes use same part #s if still available

there are 3 shock absorbers attached to the drum. they may need replacing. check out the videos on either applicancepartspros.com or repairclinic.com

All front-load washing machines have shock absorbers that are used to dampen the tub movement in the spin cycle. The shock absorbers or struts are attached to the base frame and to the outer tub and you will need to remove the front panel or the rear panel to access them. When shock absorbers weaken or become damaged, the machine will often make a loud banging sound during the spin cycle and if the symptom is not corrected, can lead to damage of other components. Inspect the shocks for signs of broken attachments, leaked fluids or a weakened dampening action and replace both shocks if worn. Remove power from the appliance before attempting this repair.

I had same problem. It was actually wearing out the rubber gasket on front door. It ended up being the spider on back of drum. They corrode pretty good with the front loaders.

HAS SHOCK ABSORBERS WHEN THEY GO BAD ONE SIDE CAN LEAN ALSO CHECK FOR BAD OR LOOSE BALANCE WEIGHT. LOCATED NEAR THE MOTOR.

All front-load washing machines have shock absorbers that are used to dampen the tub movement in the spin cycle. The shock absorbers or struts are attached to the base frame and to the outer tub and you will need to remove the front panel or the rear panel to access them. When shock absorbers weaken or become damaged, the machine will often make a loud banging sound during the spin cycle and if the symptom is not corrected, can lead to damage of other components. Inspect the shocks for signs of broken attachments, leaked fluids or a weakened dampening action and replace both shocks if worn. Remove power from the appliance before attempting this repair.

The shocks should be firm and the tension on the springs. if there is any adjustment nut or likewise i would look into that. if not then the shocks are worn and have failed. Replace them.

Hello, everything you replaced has nothing to due with balance, you have balance spring/shocks that need to be replaced or adjusted

2 weeks ago i had the same problem on a customers machine. all i did to repair it was to remove the lid , lift the bowl and refitted the shock absorber shaft into its housing. doing that also untwisted the gasket. i am sure a service tech could repair this quite easily.hope this helps. please reply 4 more help if needed. good luck.

yes was the counter weights aka shock absorbers

(A) Set-up
1) The inner bowl is supported by (2) heavy springs at the top, plus (2) telescopic shock absorbers beneath the bowl.

(B) Observed Problem
1) Inner bowl was missaligned, causing out of balance knocking & banging, also drive belt was squealing from misalignment.

(C) Remedy:
1) Disconnect power from outlet.
2) Remove (4) screws from back plate, remove back plate.
3) Bowl is suspended on (2) heavy springs from top, and (2) telescopic shock absorbers below bowl.
4) Inspection showed plastic pin retaining shock absorber end to frame had fallen out.
5) Place old carpet or whatever on floor, invert washing machine.
6) Re-align end of shock absorber into housing piece.
7) Re-insert plastic pin (about 2 inches long x 1/2 inch diameter) securely into place.
8) Re-assemble.

Also:
a) It could be one of the top springs as per (B)1 above may have broken or become loose.
b) In this case the top cover plate is easily removed from machine by removing (2) screws at the rear top of cover.
This gives access to the (2) heavy springs, which are easily repaired.


Note:
Sometimes the machine will not re-start again following out of balance problems.
1) Turn power off again, re-boot like computer.
2) There is also a re-boot procedure similar to Alt+Ctrl+Del on computer.
3) Use three buttons simulateously, Start+spin+option buttons or similar.
4) I fiddled with these until all lights lit up, then after a while the machine worked satsifactorily.

Cheers