This error means that there is a communication problem between the printer and the computer that is receiving scanned file. The error is usually prompted on network installed printers.
Check to ensure that the Scanner File Utility software is running and the computer is able to receive data.
Try restarting the computer and printer. Disconnect both units from power supply for five minutes before restarting.
if you have firewall or security software active on computer that can
block communication from scanner. Ensure that the scanner utility is
listedas an exception on firewall settings, if the application is not
present, then you need to add it to allowed applications list.
Ensure that you have granted Scanner Utility access to system resources if asked.
printer software and driver on PC. This can be done either using the
disk provided with the printer, or using the download from Mita website.
the computer network cable. If cable is worn it can cause communication
errors. This problem is usually occurring on LAN (network) printer
installation. If using local installation via USB, then test using a
different USB cable. If USB cable is damaged or too long (over 10 m.) ,
then you may get the error stated on local installation.
The most common reason for this problem is firewall settings or network
problems. Network problems may be difficult to troubleshoot. Remember
also that there is a built in firewall in the router resident software.
If the router is set to block inbound communication from printer to
computer, or if printer and computer are in two different IP ranges
(eg. 192.168.1.xxx and 192.168.2.xxx), then you may get communication
between computer and printer blocked by router firewall.
Here a setup manual (click to download)
, also ensure that you have performed scanner setup correctly.
Here also Kyocera Mita download driver page:Kyocera's managed print services