Can you have Bigpond for emails or do you need a Telstra account

KenKaBob

• 89 Answers
• Posted on Mar 31, 2009

SOURCE: Bigpond Email Customer Service Call 1-805-225-6690 We are 24 Hour Available Call Now for Help

Sorry you are having this problem,
Sounds to me like your eMail client configuration is incorrect...
Is this a new problem where you were able to send an receive mail no problem before and now this ?
I suspect it is a new set-up.
It looks like you entered your eMail address where the software was asking for the address of the SMTP mail server...
Port 465 is for a secure SMTP Server.
Normally, the SMTP server port is 25 or 26. Have you modified your eMail settings lately ? Or maybe it works well from home but not when you are on another network....
Bigpond has implemented some security on their network, see here:
http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=5562
So, when you are connected to the bigpond network, you must use their SMTP server:
mail.bigpond.com
Otherwise, it will reject the connection.
When you are away from the bigpond network, you might have to ask your host or whoever, who provides the highspeed internet access ? and then google for their smtp server,
ex: securenet.net smtp server earthlink smtp server

you will quickly and easily find this server and all you have to do is enter it temporarily into your SMTP server field in your eMail client settings making sure to set it back to bigpond once you are back home..
THis should get you back on your way again.

SOURCE: Can someone please find out if this is ''ADSL2'' capatable?

Hi,

Yes it is ADSL 2 capable, check out this link for a breakdown of what your device supports.

http://bc.whirlpool.net.au/bc/hardware/?action=h_view&model_id=653

Keep Moving Foward

SOURCE: I have a bigpond supplied 2wire wireless internet

Check if it's recognised on the local area network etc,make sure driver is installed and you may need to reset all pc,router etc to get connection.Now remember you need a router for this to work,with only a modem it will not function.You also need to restart all instruments etc before it's picked up by the router and the network..Google a bit and it will solve this.Make sure it uses wifi and not bluetooth as then it will need the right bluetooth connection to your pc..

SOURCE: I have an unlocked bigpond modem ,and I am trying to

once you get the setup disk from virgin and you put your sim into the Bigpond modem, gollow the Virgin prompts it should work once you have searched the right network parameters and entered the IMEI code etc. It takes about 24 hours for virgin to switch you online.

Thanks for using FIXYA

SOURCE: Email Address Problems

You must enter a DNS server on the "Network Settings > TCP / IP" page. If you're unsure of it, try copying your default gateway.