Question about Kodak EASYSHARE 5300 All-In-One InkJet Printer

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Case No: 60198341. On the 28th July O8 I

Case No: 60198341. On the 28th July O8 I purchased your Kodak ESP3 all in one printer and have had nothing but trouble since. The first problem was the colour cartridge was runing out when I was not using it. I complained and was sent free of charge another black and colored cartridge. The same thing happened and I complained again. This time I was sent yet another cartridge and a print head. The problem still carried on so I complained again. This time I was told I could purchase just black cartridges whih I did. Now the problem is I cannot print anything because the window keeps coming up telling me that my colour cartridge has run out and I dont even have one. Now the Printer will not work at all causing me great aggravation and anger. All this time I have been complaining was under the time guarantee. I mentioned to your staff that I was worried that the problem will rise again only this time my guarantee would have run out. So, it looks like the printer is not fit for purpose. I bought it mainly because of the colour factor and it looks like I am only able to use black ink and even then am told that the colour cartridge (which is not in it) has run out causing the printer to become inoperable. I have no use of this printer. Please advise me as to what you are going to do about this. Thankyou Helena Boggia.

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Hi Helena, sorry to hear that you're having a few problems with your Kodak ESP3 printer. I tried to see if I could find information for you based on the case # given but couldn't find it in the system. Could you please check to see if the number is correct....thx!
Rick from Kodak

Posted on Jul 17, 2009


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