Question about SanDisk Sansa e260 MP3 Player

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My Mp3 wont play certain songs

There are certain songs on my sansa that wont play, they are ones that i have purchused from heres what happens: i turn it on, go to music, find music by oh say Bob Dylan or someone, (which is music i have bought online) and select a song. then before it starts playing it will freeze and the screen will go fuzzy for about 2 seconds then it will go to the screen where it says "SanDisk" in white with the black background. it will stay at this screen for about 10 seconds then go the Main screen where i can choose from Music, FM Radio, Pics, ect. then when i play music music i know that i got from a CD it works. I cant even sync music, it just keeps on restarting itself.
Any solution?


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Re: My Mp3 wont play certain songs

Sounds like you have two problems here. First my guess is your files bought from walmart are corrupted some how. just delete the ones that are giving you fits and call it a day. Second you mentioned it wont even sync music,,,, Are you saying none of your music or just the walmart ones ?

Posted on Nov 27, 2007

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SOURCE: certain songs wong work

get a refund. It needs to be relicened on the net

Posted on Nov 10, 2007

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The songs are in the wrong format - they need to be stripped of their DRM license (illegal) or converted to mp3 format.  The best, most legal way to do this is to redownload the songs as an Mp3 file, or re-rip your CD's in Windows Media Player in Mp3 format.
these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC (iTunes), WAV, RA, etc.  In addition, every file format type is in a certain bitrate, size, etc.  By far the most common issue is that the music file contains a license or copyright (especially with WMA or AAC file formats).  Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.   If you want to know what file type you have, then you must find the location of the individual music file on your computer, right click the title of the song, and select the option “Properties” from the menu.
Mp3 player product documentation is not straightforward.  If a player supports only non-protected WMA files, it will merely say that it supports WMA – it will not tell which type of WMA it supports.  A player that supports DRM-protected WMA’s will usually indicate such on the box (usually with a Windows Plays For Sure logo – which is actually an ironic misnomer).  DRM stands for Digital Rights Management, and it is a type of licensing system for WMA files.  It is used extensively by mp3 player music services such as Bearshare, LeapFrog, Napster, and others.  Not all DRM licenses are created equal – there are licenses with “play rights,” burn rights,” and “transfer rights.”  Play rights mean that you can only play the song on your PC – it will play fine on your computer, but it will not play in your mp3 player even though it appears to transfer.  Burn rights mean that the song can be burned to CD.  Transfer rights mean that the song can be transferred onto an mp3 player that supports DRM-protected files.  Then, there are unlimited licenses and limited licenses.  Limited licenses only allow you to play a song for a certain length of time. You would have to pay extra to continue using the song after that trial period is over – the time length ranges from a few days to several months or longer.

-Tha Mp3 Doctor

Sep 12, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer


my guess is that some of the songs you downloaded from limewire or walmart have DRM embedded in them. the ones from walmart you should be able to sync and renew the DRM license, limewire songs ... you're S.O.L.

Jan 08, 2008 | SanDisk Sansa Clip MP3 Player

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Sansa e250 sync and rhapsody -- ugh

the Walmart songs should be usable, but the old Rhapsody songs will have to be reloaded, or your Rhapsody sub will have to be renewed.

Dec 12, 2007 | SanDisk Sansa e250 MP3 Player

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Certain songs wong work

get a refund. It needs to be relicened on the net

Nov 09, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Won't play certain songs

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
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Oct 31, 2007 | SanDisk Sansa e260 MP3 Player

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Song problem

The wal-mart music songs do not work on devices that require "subscription" licenses. One option is to burn the music to a cd, then copy it back to your computer to remove the licenses, to allow them to work. But I think that may be illegal. ;0)

Sep 03, 2007 | SanDisk Sansa e250 MP3 Player

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My sandisk e260 wont play songs i down loaded

Well, I may have a solution. Some music websites or "free" mp3 websites put a type of license or protection thing on the files that you download so that when you try to listen to them, you can only use certin software/music players and also make it so you cannot use any of the files on your mp3 player/iPod. I tried a place called and they say you get 20, or so, free downloads BUT you can only use their music player for them. And the funny thing is, they have avertisements in about half of the packages of new mp3 players in the market. Try looking at their policy or license on the website to see if you can put the songs on your mp3 player. Good luck, and have a nice day.

Jul 12, 2007 | SanDisk Sansa e260 MP3 Player

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