Question about IBM Infoprint 1352 Laser Printer

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Hi, I have an IBM Infoprint 1352 and it keeps having a 925 fuser error, the Fuser and LVPS (low voltage power supply) have both been replaced and the error comes back within a day or less. Any ideas?

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Okay, I need some additional information from you and I have a couple of suggestions for you.

First, is your printer plugged directly into a wall receptacle? If not, plug the printer cord into one.

A couple of other things could be going on. The fuser that was used may not be the correct fuser. This can cause the fuser sensor to report an error based on the wrong heat lamp inside the fuser.

The system board (motherboard) may be reporting the error incorrectly/ In which case the motherboard should be replaced.

The fuser sensor may be defective.

If the repair was completed by an IBM Certified technician, then there is a warranty period associated with the repair. Call your local IBM Office and ask for a service manager and issue a complaint on the repair activity.

IBM may in turn refer you to a TSS manager or choose to handle the complaint on its own. When I was a field tech for IBM, the goal was first time final, so I imagine that they will be very concern that the tech has been there twice and yet the failure is the same.

Good luck Don

Posted on Jul 15, 2009

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Brother mfc 7340 self diagnostic error


Most likely your fuser lamp is damaged, the fuser would need to be replaced, but bringing it in to an authorized brother service center would help. Its also possible its the LVPS (low voltage power supply) and mainboard, but probably the fuser.

Feb 06, 2017 | Brother Office Equipment & Supplies

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Error message of: 50.2 Fuser error


Fuser isn't heating up to the correct temperature.
Power off and let the fuser cool off. Remove it and reseat it.
If error still there replace the fuser.
If that doesn't fix the problem, replace the low voltage power supply(LVPS)

Jan 25, 2011 | HP LaserJet color laser printer

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925 service fuser error


A 925 Fuser Error indicates that the wrong fuser lamp or the incorrect fuser assembly is installed.
  1. If this error appears shortly after the fuser unit in the printer is replaced, put the old fuser unit back in.
    If the error message goes away with the old fuser unit, please check that the new fuser unit is the correct one for this printer model.
  2. If the printer has not recently had its fuser replaced, plug the printer directly into a wall outlet. Surge protectors and power strips can sometimes regulate the voltage to a fault for the printer. If the printer is already on a wall outlet, plugging the printer into a different outlet may solve the problem. Keep in mind that there is no need to have the printer connected to a computer during testing for a fuser error as any pages to test the functionality of the printer can be processed internally.
  3. If you have tried the printer on other wall outlets and the 925 Fuser Error still appears, the printer will require service to clear the message.

Jan 12, 2010 | IBM Infoprint 1352 Laser Printer

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Receiving an error 920.06 Service fuser error


920 .06 Fuser is not increasing in temperature even though the lamp has been on for an extended time. Fuser page count between 0 and 99,999. • Fuser is not receiving AC power. • Poor supply line voltage.

Jun 16, 2009 | IBM Infoprint 1532n Laser Printer

1 Answer

RESEAT FUSER


Hi G,

99% of the time the error is the fuser. Either it is damaged, or just not locked in place, and with power off, reseating it will fix the error. Since you just replaced the fuser, I guess the question is did you do it because it was also giving this error, or because it reached EOL ( end of life ).

If it was for EOL message, I would try reinstalling it. If the "reseat fuser" error goes away, but comes back with the new fuser again, then the new fuser you purchased is defective and should be returned or exchanged.

See the information below to correctly troubleshoot your issue.

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Oct 28, 2008 | Dell 5100cn Laser Printer

1 Answer

Low voltage power supply


What is the error message you are getting with the new fuser. Is this the same error you were getting before changing the fuser? If you changed the fuser because the old one was just at EOL ( end of life) but did not give you an error, have you tried to reinstall the old fuser.

It is possible that the new fuser was damaged in shipping, or not properly seated.

If both the new and old fuser give the same error message, then yes, I would agree that the LVPS would be the next part to replace, however, if they have different errors, then you probably have 2 bad fusers ( or one that is EOL, and one that was received damaged).

Before changing the LVPS, make sure you follow the steps below prior to the LVPS steps.
as far as where to purchase it if you do in fact need one, you can always do a google and ebay search for "Dell 5100cn LVPS".

I can provide you with replacement instructions if it comes to that.

See below for the actual troubleshooting needed for the fuser.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

Oct 23, 2008 | Dell 5100cn Laser Printer

1 Answer

IBM Infoprint 1352 won't power on


LVPS (low voltage power supply).
To get to it remove the right side cover (to do this, take the toner cart out and you'll see a screw on the inner right side, remove this. Remove the rear cover, the if you look through the top of the metal frame on the inner right side you'll see another screw, remove this. the cover will then come off.
Remove fuser assembly
Remove the LVPS mounting screws (2) from the rear of the bottom pan.
Pull the LVPS assembly far enough out from the right side of the printer to disconnect the fuser lamp cable.
Warning:
The LVPS assembly may be difficult to remove from the printer. Do not use excessive force in the removal.
Remove the LVPS access plate.
Disconnect the interconnect card cable from the LVPS.
Remove the LVPS.


Aug 24, 2008 | IBM Infoprint 1352 Laser Printer

1 Answer

IBM 1352 Infoprint


It means it's due for a service, normally the consumables ie fuser, pick up rollers, charge and transfer rollers are coming to the end of their life.

Aug 18, 2008 | IBM Infoprint 1352 Laser Printer

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Hp laserjet 2840 all in one gives FUSER ERROR


For any fuser error, the first thing that should be done is replacing the fuser. If the error still shows up after wards, it could be the LVPS (Low voltage power supply) or a board.

May 26, 2008 | HP LaserJet 2840 All-In-One Printer

1 Answer

IBM Infoprint 1352 Laser missing an inch of test on the left hand side


could be, but first take out the cartridge then look inside the unit there is a black roller, kind of spongy or hard rubber, is the black part towards the right? grab it and give it a tug and see if you can SLIDE it to the left if so then it needs to be replaced, that is your problem.

 

It could also be the fuser, are the copies on the left coming out smudged or with a grainy shadow? then it's the fuser.

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