Question about Tomtom GO 910 GPS Receiver

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TomTomGo 910 - Green Screen

When I switch my Tom Tom on all i get is the green screen with the logo of the unit.
It then won't switch off, or dock with the PC.

The only way to switch it off is to do the reset. after which it starts ok - but straight to the green screen again.
I have tried re-setting for 10, 20, 30 secs, tried holding down the on switch and resetting, tried holding in the reset and then powering up.

Nothing works, green screen - or off, are my only options. So please don't anyone say re-load the software or whatever - I can't get that far till I get rid of this green screen.


Mike

Posted by on

  • mikeharbour Aug 07, 2009

    grndcontrol.



    Thanks i think you are right. At the moment I am going through the usual dance with their tech support.



    Them....

    Connect it to your PC and reload the software...

    Re-set it then from the map menu select....



    Me....

    what part of "it won't connect and the screen only ever shows green" do you not understand.



    Mike

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  • 24 Answers

Mike sounds like an IC glich which is send it back kinda problem if you send it back and they can't fix it they usely send you a NEW one

Posted on Jul 27, 2009

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hi dave_hanc93

you say its not holding a charge, but is it charging?

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Its quite esay to replace and perhaps worth changing the battery whilst your in there as well.

Google for instructions or flick through this site.

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click;

Repair4GPS: How to Clean, Upgrade, Repair, Mod, Disassemble a GPS ...

see here

http://www.tomtom.com/lib/doc/legal/lw/LW-English-US%20CAN.pdf

To only way you can fix it is taking apart the Tom Tom, checking if the flat ribbon cable and connector to the screen are well in place and eventually replace the display ($80 on Ebay).
Unfortunately this will invalidate the guaranty, and you risk to damage your GPS if you are not a really experienced DIYer. Tom Tom offer one year full guaranty on all their receivers.
Contact Tom Tom and get it repaired:
Support URL: http://www.tomtom.com
Support Phone Number: 978.287.9555
Support Email Address: usainfo@tomtom.com


Hope this may help;

DON'T FORGET TO RATE:

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