Ok, here's my theory you used an earphone but it didn't disconnect. To know if this so if you see the earphone icon on your phone then that is the case. This happened to one of my phones. Anyway here is how you can solve this plug in an earphone and shake the plug gently while still plugged in. Take out the earphone. If the icon comes off problem solved if not.... .... Try again. It is usually because of the switch in the earphone jack that switches between headset and handheld mode becoming jammed. :) hope this solution helps
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