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I have an HP Officejet 7310 series, All in one Printer. The problem is that the paper keeps jamming. When the paper is being fed through for printing, half way through it is pulled to one side then is crunched together which leads ot it jamming. Help

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  • cherylhealin Jul 15, 2009

    I have an HP Officejet 7310 series, All in one Printer. The problem is that the paper keeps jamming. When the paper is being fed through for printing, half way through it is pulled to one side then is crunched together which leads ot it jamming. Help

  • cherylhealin Jul 15, 2009

    This solution did help as the instructions stated that I needed to Remove the rear access door to clear the paper jam. Although I thought I had cleared all the jammed paper from the feed, when I opened the rear access door there was a ball of crumpled paper blocking the feed to the right of the printer. The printer is now "better". Thank you

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Hi,
To solve this problem, clean the rollers inside the printer by loading one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.

If the problem persists, clean the rollers manually. To view the detailed instructions on cleaning the rollers manually, click here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00222165&tmp_track_link=ot_recdoc/c00043871/en_ca/c00222165/loc:2&lc=en&dlc=en&cc=ca&product=391182&rule=33941&lang=en

Hope this solves your problem. Thanks.

Posted on Jul 15, 2009

  • AliTech110
    AliTech110 Jul 15, 2009

    The problem "crunching and jamming of paper" is due to unclean rollers in your printer. You'll have to clean the rollers by opening the rear access door of your printer.



    Click here for More details



    Thanks.

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In your printer.there are rollers to which paper gets rolled and then forwaded towards printin.to the sode of the rollers there is a gears on both the side.in your printer the side on which the paper crumbles that gear is not moving frequently and this is creating the problem.the dust is getting collected in between the gear or the gear is bit cracked.many a times getting the printer serviced solves the problem if its the dust in gears problem.other wise the gears needs replacements.
thanks.please do rate the solution.keep updated.

Posted on Jul 15, 2009

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