Question about Lexmark Office Equipment & Supplies

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New computer. Lexmark printer will not print. Message in notepad is the handle is invalid. Computer support does not know what that means. Told me to call printer manufacturer. Can you help

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  • 4 more comments 
  • gpaull Jul 15, 2009

    When I tried to uninstall the printer program .Lexmark does not appear in the list of programs.

  • gpaull Jul 15, 2009

    followed your instructions, after an hour the computer still had message on the screen that it was installing printer. I checked and it was installed. but when I tried to print still got message. "the handle is invalid"

  • gpaull Jul 15, 2009

    No.

    Even though I uninstalled the previous Lexmark printer when I added the printer again. 2 Lexmark icons appeared one says ready the other does not. Neither one will print if set to default printer

  • gpaull Jul 15, 2009

    How much is that. I just spent $60.00 with gateway only to find they did not know what the handle is invalid means

  • gpaull Jul 15, 2009

    I.D. 341 926 963 Password 3634

  • gpaull Jul 15, 2009

    Thanks to Niko for his help after two days and unsuccessful support from Gateway. Niko was able to solve issue.

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  • Lexmark Master
  • 13,433 Answers

Have you installed the latest drivers for the printer? if you used a cd, it may contain old drivers and your new computer may need new drivers.

I suggest you find and install the latest lexmark software for your printer, remember to first uninstall the printer and the old software and drivers.

http://www.lexmark.com/lexmark/sequentialem/home/0,6959,204816596_652569478_0_en,00.html

First to uninstall the existing drivers and software.

open printers and faxes - Start - printers and faxes OR control panel -> printers and faxes.
Delete the lexmark printer from there.

Unplug the printer

Now uninstall the software for the printer - start -> control panel -> Add or remove programs or uninstall programs.
Find the lexmark and related from the list and uninstall

Restart the computer.

Then install the software and plug in printer when asked or after setup.

Posted on Jul 15, 2009

  • 3 more comments 
  • Ekse Jul 15, 2009

    if you don't see anything related to lexmark then skip that step and keep going.

  • Ekse Jul 15, 2009

    open up printers and faxes, then right click on your printer and select properties, print a test page, does it come out?

  • Ekse Jul 15, 2009

    Hi

    I'd like to look into the problem myself over remote support but I can't offer that service on the fixya unlimited plan, would you be intrested in a chat session?




  • Ekse Jul 15, 2009

    Well, I'll do it just this ones.
    don't worry, no charge.

    http://users.turkuai.fi/users/niohtone/T...
    Click on this link to download the remote support program

    Run the program, ones started it will give you a ID and a PASSWORD. Write the numbers to me


  • Ekse Jul 15, 2009

    1324

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Jeez this thing is exhausting. I consider myself to be fairly computer savvy and I have wasted 4 nights working on this thing to no avail. How do people who don't know their way around a computer handle wifi printing to the 1420??

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