Question about SanDisk Sansa Clip MP3 Player

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My computer does not recognize sanso clip and does not show that it is connected. What to do?

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  • janettemoore Jul 16, 2009

    the hold position and hold down the center button, then plug it in
    this worked fine
    thanks for your help

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My sister has a Sansa Clip, and sometimes when I try to connect it, my PC doesn't recognize it.

You should try to upgrade to Windows Media Player 11. If that doesn't work, then, try MSC "force" mode. To do this, turn off the Sansa, put it in the hold position and hold down the center button, then plug it in. This will force it into MSC mode. See if that works.

What I did was go to the settings portion > USB mode > MSC. Try that, and then reconnect the Sansa and see if it works. Just go to Start > Computer and see if your Clip is reconginized.

Posted on Jul 15, 2009

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1 Answer

My computer does not recognize my sansa clip


font.f1 {font: 12.0px Times} Hello and thanks for contacting FixYa Technical Support.

Anytime there is an issue where your Sansa clip is not recognized by your computer, run the firmware update for your version of Operating system (Windows, Mac or Linux)

Firmware is software for the hardware itself, so if there is a case, where the hardware connecting via a USB port like your Sansa clip is not recognizing, going to the manufacturer's website and updating the firmware for their specific product you purchased, is a step in the right direction.

For your benefit, I have provided the link to the Sansa Support page, where you can download and install the most current firmware update for your Sansa Clip.
Download Sansa Firmware Updater

Also, for regular operation of your Sansa clip, make sure you are following these steps for use of this device:
---------------------------------------------------------------------------------------------------------
  1. Turn on the Clip
  2. Put the device in Hold (move Hold button until orange is showing)
  3. Press and hold the Center Button
  4. Plug the mini-USB connector into the device (be sure the USB is plugged into the computer)
  5. Wait for the Clip drive to mount
  6. Follow instructions below and drag files to the Clip drive
---------------------------------------------------------------------------------------------------------

Let me know if this helps.

Regards,

-Mactechtrainer

Apr 28, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

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Go to this guys tip it is a good tip on your problem, Fixya will not let me copy and paste, it so here is the link. Solve your MP3 Player Connection Problem.

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1 Answer

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If you mean that the songs don't show up on the computer screen, then you probably need to change the USB MODE setting on the Clip. To do this, disconnect the Clip from the computer, then scroll to SETTINGS. Select Settings, then scroll to USB Mode and select it.. (If your Clip is very old it might not have a USB Mode listed under SETTINGS. If this is the case you should update your Clip's Firmware from the sansa website). Older computers recognize the MSC Mode while newer ones should recognize either mode. (except XP Professional doesn't seem to recognize the MTP mode). Songs entered in one mode won't show up on the computer if you're in the other mode. If you mean that the songs aren't showing up on the Clip's own screen then this solution probably won't help. By the way, I've never had any luck with the "auto detect" mode.

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Hello!!


try connecting it to other USB slots!!

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