Question about Gateway XHD3000 LCD TV

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I have a massive colorbar overlaying the middle of my screen

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  • emmanuel tetteh-lartey May 19, 2010

    @bammbammfran, I live in the UK so there's no way to avail myself of your services. Can you send me a private message at this e-mail address, optical10@hotmail.com, so as to troubleshoot this issue?

    I have the back panel off and the mainboard is exposed with the metal casing removed, so I'm good to go with regard to the connecting ribbons being exposed and available for manipulation.

    Any help appreciated as the World Cup (11th June '10) is looming and I miss my HD monitor. :( sad face

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I have the exact same problem. Started out of the blue one day and then went away about 3 hours later. Now it's back again. I "chatted" with Gateway tech support and they told me that there is no problem with this monitor and that I was out of luck. I'm over the 1 year warranty so I guess I'm S.O.L. $1600 products should not just fail after 16 months.
i have a massive colorbar overlaying the middle of - e7a9416.jpg

Posted on Dec 08, 2009

  • huntdawg Dec 12, 2009

    No dice. I'll never buy another Gateway product for as long as I live. Their customer support is right up there with the cable companies. DO NOT BUY THE GATEWAY XHD3000 MONITOR!!!!


    Not that you can anyway, looks like it's been pulled from their site at the time of this posting.

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I may be able to fix it for you
I believe the problem is in the same board that causing the strobing screen problem.
Cost is 150 if fixable. No charge if not fixable.
You will have to pay round trip shipping for the monitor and power supply to Pennsylvania.
Ebays bammbammfran

Posted on Mar 07, 2010

  • Fran Bednar
    Fran Bednar Apr 01, 2010

    I JUST REPAIRED ONE THAT LOOKED IDENTICAL to the posted picture. So it is possible to fix it in MOST cases.
    Fran


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Hi Revtech from Sri Lanka here. I posted a 100% working solution at this forum at the following link. Hope it helps.

http://hardforum.com/showthread.php?t=1527751

And yes it can be repaired very easily.

Posted on Jun 22, 2010

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Why are you people posting this stuff as solutions? If you don't have a solution don't post it in the solution area.

bammbammfran this is not a free advertising platform. If you don't want to help these people repair the monitor themselves, then go to another site. Stop just promoting your business.

Posted on Jun 02, 2010

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@bammbammfran, I live in the UK so there's no way to avail myself of your services. Can you send me a private message at this e-mail address, optical10@hotmail.com, so as to troubleshoot this issue?



I have the back panel off and the mainboard is exposed with the metal casing removed, so I'm good to go with regard to the connecting ribbons being exposed and available for manipulation.



Any help appreciated as the World Cup (11th June '10) is looming and I miss my HD monitor. :( sad face

Posted on May 19, 2010

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Don't buy gateway! Buy Dell!

Posted on May 06, 2010

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MartinNYC, do you work for Gateway?

I have the same problem, started shortly after the warranty expired.
Anyone know how to communicate with Gateway Renovation Group? Maybe they have a solution.

Posted on Mar 01, 2010

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I had the a very similar issue. Fortunately it occurred with a couple months left on my warranty. I had to argue and fight my way up the customer service ladder for about 3 weeks before I got back $1000 of my $1500 purchase of the XHD3000. Honestly, I'm surprised no one has started a class action legal effort on this.

Posted on Dec 30, 2009

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Unplug everything. press power button continously for one minute.

Posted on Sep 02, 2009

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