Question about SanDisk Sansa c140 MP3 Player

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Mp3 sansa c140 frozen

I cannot use the mp3. have to remove the battery to switch it off. but when i try to re-insert battery, it is still the same, frozen on one particular track. even when i tried to coonect to the computer, it doesn't help.

please help!

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  • 4 more comments 
  • Anonymous Nov 22, 2007

    Me too experiencing the same problem...I'm much worried... Did u contact the support service??

  • Anonymous Nov 28, 2007

    same as

  • Anonymous Nov 28, 2007


  • ysreddy Dec 08, 2007

    frozen sansac140

  • Anonymous Feb 26, 2008

    I've got the same problem - my Sansa C140 is frozen. Nothing helps.

  • Anonymous Mar 18, 2008

    I cannot use the mp3. I recorded some music on it, It played good for a few minutes, but suddenly it turn off. And actually I couldn't turn on.

    I tried to conncet it in my computer but a message said that I need a software USB. I dontknow what kind of sofware that I need and where can I get?



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  • 2 Answers

1. Download the c100_1.0.005a_FirmwareUtility file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer.
6. If the New Hardware Wizard appears, do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose your language prompted.
12. Check if the issue is resolved.

Posted on Jul 04, 2009


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Posted on Jan 02, 2017


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