Question about SanDisk Sansa c140 MP3 Player

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Mp3 sansa c140 frozen

I cannot use the mp3. have to remove the battery to switch it off. but when i try to re-insert battery, it is still the same, frozen on one particular track. even when i tried to coonect to the computer, it doesn't help.

please help!

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Re: mp3 sansa c140 frozen

1. Download the c100_1.0.005a_FirmwareUtility file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer.
6. If the New Hardware Wizard appears, do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose your language prompted.
12. Check if the issue is resolved.

Posted on Jul 04, 2009

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