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Norton 360 is not recognisingproduct key

Norton wants me to uninstall is this safe as this is a new laptop please help im not very good with computors

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Is the Norton 360 preinstalled on the new laptop, or are you installing from a disc? If the latter, call symantec customer service, not technical support.

Posted on Nov 17, 2007


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Posted on Jan 02, 2017


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I have an acer laptop, last night i tried to uninstall norton 360 2010, my laptop has now crashed and i am unable to get past the password stage, the computer blanks outs and then says run in safe mode,...

Try the "last good configuration option - that might work.
If it does not you can try running in safe mode, and from there try to uninstall any remaining norton files from the control panel's uninstall software icon/

Jan 05, 2011 | Acer Computers & Internet

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I have norton installed on my exsisting computor and am trying to instal a new disk on my new computor but my new computer sofware says that my email number is already in use and will not accept it for a...

Please contact the Norton support team from the link You will find the options for chat, email or phone. Only they can reset your product key and help you install the Norton program.

I am sure that they will help you on this as I have worked with Norton for years.


Dec 17, 2010 | Symantec Norton 360 Version 3.0 Full...

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Mistakenly downloaded Norton 360 and now I can't uninstall it. The face page is blank and it pops up on my main screen all of the time .

If you click Start then Control Panel then Programmes and Feature, look down the list until you see Symantec Norton 360. Select uninstall.
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Download (as in Save, not Run) the Norton Unistaller
Then go here
and follow the instructions with some additional steps:
Step 2.1 once you have the Uninstaller, the new installer and the key on your pc disconnect it from the internet.
Step 2.2 run the Uninstaller and accept everything it does.
Step 2.3 do yet another reboot and run a sistem cleaner like CCleaner and the Disk Defragmenter 
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Mar 15, 2010 | Acer Aspire 3000 Notebook

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Redown load Norton 360

hi there, if you contact norton chat, you can explain your problem and if you have the product key, they will reinstall it for you remotely.

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Please help me to reinstall my norton 360 version 2.0 on my pc. the product was bought on the 2/19/09.


Make sure you have the CD key or have registered your product on Symantec. You will also need any other Norton product keys if you have them installed on your computer.

Best advice I can give is to first run the Norton Removal Tool which can be found at Norton Removal Tool at Step 4. This will fully remove all Norton products from your system.

After you run the Removal Tool, you can reinstall the 360 software, run Live Update, and enter your CD Key to reactivate. It should pick up where you left off as far as Days Remaining.

Thanks for using Fixya.

Note: Should you still have a problem, try the on-line support that is included in the price of your 360. Access it through the Help selection on the menu. It is very good.

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Yes, you may. This is directly from the Symantec site:

"If you want to install Norton 360 without purchasing an additional license, then you must uninstall it from one of your existing computers before you install it on your new computer."

Here is a reference website:

Thanks for using Fixya.

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I had same problem. I went to Start\All Programs\Accessories\System Tools\System Restore. I picked date before which Norton 360 was installed. It got my internet connection back. I'm not even going to try Norton anymore. Time better spent trying to get my money back.

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i need to download norton 360, my computer crashed and need to installed.

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