Question about FrancisFrancis! X5 Espresso Machine

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Frothing arm doesn't work

After 2 trips back to the Francis Francis repair center for an unrelated problem, now the frothing arm completely stopped working after weeks of getting consistantly weaker. I've considered that it might be a blockage of dried milk and tried soaking the arm in soapy hot water, which didn't work. I also tried clearing the hole in the bottom and side of the nozzle, which also had no effect.


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Re: frothing arm doesn't work

Same problem here but thanks to the person above I fixed it. Unscrew the nozzle, poke a needle through and bingo, all fixed

Posted on Oct 08, 2008

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Francis Francis X1. Why does it work sometimes and sometimes heater trips GFCI?

take it to an appliance repair shop to have it checked out
the trip is working but if you ignore the problem you may get electrocuted

Dec 25, 2015 | Coffee Makers & Espresso Machines

1 Answer

X2 francis francis trips breaker when plugged in?

Tripping the breaker is usually a bad heating element. You have to check each heating element to determine which element is bad (2 on and X2). Use an ohms meter and check the 2 elements on each boiler for a reading of between 12 and 16 ohms. If no reading that is the bad element. Its in an aluminum boiler so lubricate the end of the bolts(threads) before you try to remove them or they might break.

Apr 27, 2011 | FrancisFrancis! X1 - Stainless Steel...

1 Answer

Replace the frothing arm

Easiest way, unscrew the silver wand from the brass part. If you are changing the whole assembly, remove the 2 screws in the top panel to gain access to the boiler.

Apr 09, 2010 | Gaggia Classic Espresso Machine

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Aeroccino deosn't make froth

Our aeroccino worked fine for 2 years and suddenly it didn't made foam anymore. We tried the "inverting trick" without much success. We contacted Nespresso and they suggested switching from regular fresh milk (we used 2%) to UHT milk (harder to find in US) and to use it cold and freshly opened. So we tried that and it works.
Hope this solution works for you too

Aug 08, 2009 | Nespresso Aeroccino Automatic Milk Frother

1 Answer

Francis Francis

Yeah, no love lost to the sole-source send-your-machine-in-with-a-wad-of-cash "Empire Fulfillment" (how's THAT for an audacious name?)

Hard experience with my machine has taught me something about the design & I will know better than to get another F-F next time. At least I know Saeco will sell you parts if you need them, for instance.

Your machine is only 7 months old? That's kind of young for this, but you may have the same counterintuitive problem I did. I was convinced my problem was in my t'stat also until I did a bunch of testing and figured out that the real problem was that the element had corroded through. I can't find one other post where I detailed the test for this, but I'll summarize: if the element is corroded through, it will still heat, but not as well, and the thermostat is bypassed and irrelevant. **** design, yes. The "neutral side" of the element heating circuit would, after this corrosion eats through the outer shell of the element and exposes the actual resistance-wire, be through the boiler water, and then through the ground wire...not pretty, and makes me wonder what WON'T pass a UL inspection. If you plug your machine into a GFCI type outlet and it trips the interuptor, well, there's your diagnosis. If not, then your guess about the tstat was probably accurate.

If my tstat were bad, I would probably try replacing it with something very different and custom, like one or two Murphy "switchgage" dashboard-style gauges (google them - high-quality mechanical gauges that have built-in adjustable temp switches). You'd need to to some severe mods to mount and wire in the gauge/s as a repair - though there is room in the stock case where the tstat is now, just barely. (Hmmm...might be a new category in your local custom motor show...) Other options may be out there, but I wasn't able to easily find a two-temperature tstat when I googled around thinking mine was bad. Honestly, I think I would rather replace the element than have to come up with a tstat fix. But then again, replacing the tstat, you'd be able to correct the basic design problem, where F-F uses the tstat to switch the NEUTRAL side, rather than the HOT side. That alone should have stopped the thing from getting a UL cert.

Sep 17, 2008 | FrancisFrancis! X5 Espresso Machine

1 Answer

That replacement Saeco-Francis-Francis element


I picked up my Saeco element for my X1 repair at this location in Ricmond, British Columbia, Canada. They carry the part in stock.

The part was 48 CDN dollars.

Sep 01, 2008 | FrancisFrancis! X5 Espresso Machine

2 Answers

Milk not frothing

Remove the black plastic outer sleeve of the Frothing Wand (some models have a metal outer sleeve). If done correctly, the “sleeve” has been removed, but the inner wand with red or black washer, is still connected to the machine.
2) The part of the sleeve assembly that you have removed is comprised of 2 pieces, the frothing sleeve and the center piece. The center piece can be seen if you look into the top of the wand.
3) Using a pencil (eraser end), or similar shaped object, push down on the center piece until an audible “click” is heard. The “click” means that the centerpiece is back into the proper position. When in the proper position, the center piece visibly sticks out the bottom of the sleeve about ¼-inch. It looks like a bird beak.
4) Now put the sleeve back on the machine and your machine should be ready to froth again.

As for the milk island, translaltion from the italian solution using google and drying all the parts works

Aug 29, 2008 | Saeco Talea Giro Espresso Machine

1 Answer

Francis Francis..why do you turn off the power???

Generally in the case that a FF machine is tripping the GFI it is because the heating element within the boiler is coming in direct contact with the water. By this I mean that the coating on the element has deteriorated or the element itself split apart. This is usually do to a lack of cleaning or descaling. It is the machines defense to trip the breaker to avoid any further issues. As far as I know there is no way to repair this problem except sending it in to a repair center.

Hope this helps

Jun 26, 2008 | FrancisFrancis! X1 - Stainless Steel...

1 Answer

Francis Francis! x1 leaking

Well, to state the obvious, you should call Francis! Francis! at 1-877-854-4141 and ship it to them for repair. It's unlikely you can perform a fix yourself. Have you tried opening the machine up? I got PDFs of diagrams and part lists, which I obtained by calling them at the number quoted above. Good luck! Stephen

Dec 13, 2007 | FrancisFrancis! X1 - Stainless Steel...

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