Question about HP Photosmart 3310 Printer

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Horrible quality from scanning a negative

I have a 3310 HP all-in-one printer. I recently tried scanning a negative and it came out like ****. It was completely pixelated. I even tried scanning at higher dpi with no luck in improvement. I could essentially get better results by scanning the printed photo itself. I know something is wrong. It may even very well be my fault, but I do think I have everything set the right way. Please, give me your best advice. Thanks.
FYI - I recently got a new Mac that runs an OS X 10.5.7. I reinstalled all the software that comes with the printer, thus I am using the HP Scan app.

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  • adpnardo Jul 15, 2009


    I have already checked out those sites. I am doing everything correctly according to those instructions, but the quality still looks like crap. I can scan the negative, save it as a tiff, and open it in photoshop. Once said and done, the image looks horrible. It is pixelated beyond belief. It as if I scanned it in at 15 dpi. However, I have tried scanning it in at 600 dpi and it still looks like crap. I thought maybe it had to do with my computer being a Mac OS X. Or maybe because I am wireless. Yes, it sounds strange that those could cause the problem, but perhaps there is a bug that just doesn't allow it to work the same. Thoughts?

    Thanks for your effort though.


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Adpnardo -

Here is the HP support page on scanning negatives:

Here is a link where you can download the User Guide:
(Refer to page 132 of the Guide, which is page 135 of the PDF).

It seems as easy as pressing the "Film" button. If you still have problems, check the scan settings (onscreen HP Image Zone Help).

The HP support page for your printer is here:


Posted on Jul 15, 2009

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