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I threw out the case on my OEM software & now I don't know the serial number so I can register it? Do you know where it is typically located or what type of file they might be in so I can obtain it using win explorer. One would think they just need to contact the OEM and ask, but here's the obsticle. One can't get help without registering the product first. But one can't even contact the OEM unless you sign up on their website. The kicker here is ONE can't join and become a member unless you have purchased a product and then register that product that serves to also establish the "said" membership that requires you to login because you need the serial number to do so. AND I never did that when I bought the software at CompUSA years ago. Now my software has lifetime updates and years ago I didn't know I should care. Now I care. Please help.

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  • Callie Camali
    Callie Camali Jul 15, 2009

    Please don't say purchase new software, I have been using my (iPhotoPlus4) AND (GIF Animator3.0) BOTH made by "Ulead Software"...for so long now that when I visited their website they both no longer show up in the selection menus anymore....

    As I said in my first email..." the obstacle here is one can't get help without having registered a product one must buy in order to contact the OEM. Sure anybody can go to the site and browse till the cows come home cause heck yeah they want new customers. You can't email them or locate a actual phone number or address UNLESS YOU ARE A bonafied registered, (cause you spent money and REGISTERED) customer.I am trying my best to become just that.

    I know now when you register you get to reap the benefits of a luxurious plethora possibilities and no doubt fussed over and pampered by there support team. I made a vow never to lag on such things anymore . So I'm late to join the bandwagon, they say better late than never.

    I have poked around in the "readme" files & both my program's clearly say they come with lifetime support, updates and upgrades for FREE as part of the DUES I HAVE ALREADY PAID. Why would I want to start fire with flint stones by wasting money on new software that these days sold "Ala Ca rte" as opposed to my all inclusive and all too familiar oldie but goodies that would be expensive to bundle as well as learn should I start over. (NOPE) I want to hold them to their written unconditional promises stated in those very same .txt file that in their once upon a time eager earnest to get my money they published that only expires when I do.

    The chance anyone would call them on it has yet to be determined, after all I love the software and have no complaints other than to get the updates, supersidence's and ability to utilize my options to their fullest potential, and since they don't always make things the way they use to I want to keep my program I have..thank you very much.

    That's precisely why I chose to buy a coach ticket to land of OZ (here at FIXya) to ask the mighty & powerful wizard (that's you) to help me make my way back home to Kansas (that would be in this case behind the iron curtain of the Ulead iron gates) for which the key to unlock those gates lie somewhere deep inside my own program (kinda like Dorothy's red ruby slippers) and after clicking my heals to the point of kicking myself for being ignorant back during a time when such things like (this mess I'm) now failed to occur to me that I'll regret having registered one day is, well why I've come here to seek assistance.

    So since that catch 22 stops my efforts to make it on the inside, and because I know where there's a will there's way to get that serial number by either sniffing it out of the files contained in actual program CD (that was my request initially) or as you suggested (but failed to elaborate the particulars as to how) to launch a search & rescue effort to locate the elusive serial number that may in fact be buried deep inside the inner sanctum of my system's REGISTRY. So what ever the plan is to obtain it is given regardless I need a "HOW TO" recipe to do it, so I do hope you have at least one that eventually leads me to the promise land.

    I did not need to pay to join a tech help forum to get told to "purchase the software again" but because I have opted to do so I was hoping to get a suggestion or two that was indeed by far more clever and creative than that one. No offense. I am sorry if I left any stones unturned in my first email request and forgive me if this one goes the extra mile to reap its reward.

    Thank You


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It is possible that you can find the key somewhere in the Windows registry, however I will need to know what the software is in order to tell you where to look. Plus, you should be able to contact the OEM regardless of registration status of your software. Obviously they won't turn you away because you haven't registered yet, they want new customers and they want their existing customers to register, sure but they aren't going to turn you away. Chances are they will not supply you with the serial number / cd-key as most places do not keep this information on file. There is a good chance you may need to re-purchase the software.

Please confirm what the software is so that I can see if it's possible to find the serial on your computer somewhere.



Posted on Jul 15, 2009

  • Tim Grayson
    Tim Grayson Jul 15, 2009

    Hello again,

    First off it's definitely not going to be on the cd you used to install
    the software, there is an algorithm in the installation software that
    validates that your key is genuine but there is no way to see what the
    key is via that method. You could reverse engineer the alogrithm and generate a new key but that is considered illegal, and the chances of getting your actual key would be something like 1 in 500 million and that's being generous.

    Second, it looks like at least one of the products in question is no longer supported by Ulead, you can verify that here:

    Third, the readme probably does say lifetime support with updates and upgrades, a lot of the time the legal meaning of the word lifetime in this case is the product's lifetime, not the lifetime of the user. Meaning they aren't going to allow you to upgrade to the newest version of GIF Animator for free just because you bought version 3.0 years ago. They will allow you to have any updates / upgrades they did for version 3.0 for free however.

    Fourth, the number you are looking for at this point is going to be 1-800-772-6735, which is for Corel, the parent company of Ulead.

    Lastly, you should try a few of these key finding utilities, they are free and will do a registry scan to try and find the key. I am not sure of the exact place in the registry that Ulead would store the info. and without that it is going to be impossible to track down. These utilites know how to scan the registry pulling information that looks like possible keys. This is your best best. In order of success rate / popularity:

    Most of these utilites focus on Microsoft keys, but they are known to pull up other programs as well. If none of these utilities work and Corel is no help locating it (they probably won't be able to especially since the software is quite a few years old), then you really have no other choice then to purchase it again.

    Hope this helps, oh and please next time please try to keep the response concise, I appreciate your little story there but really a lot of it doesn't make sense and most of the grammar is... interesting to say the least.

    Anyway, have a nice day


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