Question about Brother MFC-9420CN Laser Printer

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Mfc-9420cn scan button does not initiate a scan

We have a brother mfc-9420cn and we can no longer initiate scans from the mfc itself by pressing the scan button, we have to load the document into the mfc and then use the controlcentre software on the pc to start the scan. we have 4 computers on our network and the scan button will not work for any of them, only the controlcentre software works.

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You should switch to scanning mode on the printer's interface!

Posted on Jul 15, 2009

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1 Answer

Brother mfc 9420cn unable to scan on display


Hi Alex

I'll hazzard a guess and presume you can print and copy OK, just get the message when you press scan.... is that right? If so then please tell me how it is hooked to your pc ie network or USB and if you previously have had this brother scanning to your pc and how you are trying to scan ie to a folder or email?

I ask because I'm thinking you are getting unable to scan message due to your brother not being able to connect to your pc, not because you have a sick Bro (printing uses different software and firewalls and anti virus progams dont interfier as they can do with the scanning process)

IYour PC and MFC need to be set up to allow comunication between the two and it is different setup if it is via USB or Network (blue cable) as your machine can do both (cn = colour and network)

Easiest way is to reinstall using your brother disk that installs MFC Pro suite or you can download it from brothers web but get the full package not just the driver..

Let me know answers to my questions and if I'm guessing right or if you need more info or help setting up the scanning software. I could be guessing wrong and theres a problem with the machine but if I am then it wont copy either as scanning and copying use the same parts of the machine just different parts of your software, and this is my trade and my guesses are educated even if my spelling isnt;);)

Regards
Steve

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1 Answer

Brother mfc-9420cn unabel to scan


I work at Office Depot. Bring it to one of our stores and we can look into it and diagnose it. Usually it is as simple as a loose toner cartridge.

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How do I reset the OPC belt on MFC-9420CN using the menu?


hl-2700" OPC Reset
press GO and "+" at same time
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that will reset the counter on the expensive OPC.
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It is looking for the scan software on your computer, it won't scan unless the scan software is running so it knows where to send the image. The scanner will still work for copying, but it only scans to the computer if you choose scan on the front panel.

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