We have a brother mfc-9420cn and we can no longer initiate scans from the mfc itself by pressing the scan button, we have to load the document into the mfc and then use the controlcentre software on the pc to start the scan. we have 4 computers on our network and the scan button will not work for any of them, only the controlcentre software works.
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I'll hazzard a guess and presume you can print and copy OK, just get the message when you press scan.... is that right? If so then please tell me how it is hooked to your pc ie network or USB and if you previously have had this brother scanning to your pc and how you are trying to scan ie to a folder or email?
I ask because I'm thinking you are getting unable to scan message due to your brother not being able to connect to your pc, not because you have a sick Bro (printing uses different software and firewalls and anti virus progams dont interfier as they can do with the scanning process)
IYour PC and MFC need to be set up to allow comunication between the two and it is different setup if it is via USB or Network (blue cable) as your machine can do both (cn = colour and network)
Easiest way is to reinstall using your brother disk that installs MFC Pro suite or you can download it from brothers web but get the full package not just the driver..
Let me know answers to my questions and if I'm guessing right or if you need more info or help setting up the scanning software. I could be guessing wrong and theres a problem with the machine but if I am then it wont copy either as scanning and copying use the same parts of the machine just different parts of your software, and this is my trade and my guesses are educated even if my spelling isnt;);)
hl-2700" OPC Reset
press GO and "+" at same time press "+" until OPC BELT appears press "SET"
that will reset the counter on the expensive OPC.
Since the "MFC-9420CN" is build on the same chassis and engine, the "OPC belt reset for the 9420CN" is as follows:
Press 1 and 7 at the same time Press 1 to reset the life counter.
It is looking for the scan software on your computer, it won't scan unless the scan software is running so it knows where to send the image. The scanner will still work for copying, but it only scans to the computer if you choose scan on the front panel.