I think this is what you need: Dyson DC25 DC29 Resetting the brush bar Official Dyson video
This other video shows the head coming off and belt replacement: How to replace the dyson belt on Dyson DC25 vacuum cleaner
SOURCE: Why doesn't the Dyson work at base with brushes
Hi Barbara,
I'm sorry to hear you're having difficulties with your DC14. If your machine has suction through the wand, but not through the cleaner head, it's likely that there's a blockage somewhere in the cleaner head. The filter may also need a wash.
The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:
http://www.dyson.com/support/help.asp?article=622&product=DC14-ANIMAL_US
This should resolve the issue - however, if you'd like further assistance, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US) so we can help.
Kind regards,
Jack
Dyson Online Customer Support
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