Question about Xerox Phaser 8500/DN Printer

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Phaser 8500 Ink

I just upgraded from a 8400 to a 8500 printer and have a lot of ink left. Can I use 8400 ink with an 8500 printer?

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Re: Phaser 8500 Ink

No. You will wind up with a bad ink loader.
Just had someone try it.

Posted on Dec 04, 2007

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Xerox phaser 8500 error code 09, 038, 46:4597

Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)

Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.

Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.


Aug 11, 2013 | Xerox Phaser 8500/DN Printer

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How do you fix error "07,010.43:14085" on the Xerox Phaser 8400

The error is normally caused by the print head wiper being stuck to the print head or the print head pivot block being contaminated with spill over ink.
To clean the block you remove the left side cover. There is a stainless steel block about 1 inch by 1 inch about midway back on the lower frame. It would most likely have a lot of yellow ink in it.
If the wiper blade is tacked to the print head, you would remove the right and left cover. then remove the ink loader. ( where you place the ink sticks.). Once you remove the ink loader you are in the print head drum area and would gently detack the blade from the print head, then run the eliminate light stripes in the troubleshooting menu.

Mar 30, 2010 | Xerox Phaser 8400 Laser Printer

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.

Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

3 Answers

Xerox error code 09,038.46:350??

Hi. The error code you are referencing is referring to Black Ink Stick Count Failure.
  1. Make sure you are using Phaser 8500 ink sticks
  2. Make sure the ink sticks slide properly
  3. Remove any broken or partial ink sticks from the ink-loading bin
If the fault code is still displayed you will need to contact support to schedule a service call.

Please check out the online support at\support

Oct 24, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Getting this error code on 8550 Phaser: 37,006,42:26076 Have been having problems with the fan

Hi outonalimbwi:
Here is your problem.
37,006.42: PEST - Drum disconnect. The drum heater is not drawing the expected power from the supply.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Run the appropriate diagnostic test:
37,002.47 = Left Jetstack Heater
= Right Jetstack Heater
, 37,005.41 = Reservoir Heaters
= Drum Heater
= Preheat Heater
= (8500/8550) All ink melters
= (8400) Ink Melt 1
= (8500/8550) Ink Melt 1
= (8400) Ink Melt 2
= (8500/8550)Ink Melt 2
= (8400) Ink Melt 3
= (8500/8550)Ink Melt 3
= (8400) Ink Melt 4
= (8500/8550)Ink Melt 4
Did the test pass?
Go to Step 3. Go to Step 2.
2 1. Check the wiring running from the component to the printhead.
2. Is the wiring damaged or not working properly?
Replace the wiring harness.
Replace in the following order:
■ Drum assembly
■ Preheater
■ Printhead
■ Ink loader

Aug 11, 2009 | Xerox Phaser 8500N Printer

1 Answer

Xerox Phaser 8500 Error 09,005.40:100473

You don't have to take all the printer apart just the ink loader. Which is held mostly by the side covers. Get a flat head and break down the peaces left over on the cyan ink and flip upside down the ink loader and that should make it work again with no problem.

Jul 30, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Phaser 8500,

The best way to remove it is to run a screw into the ink stick and slide it up as best you can.
You can also use a screwdriver and gently break it up and remove it.
Just be as careful as can be. That ink loader is actually pretty tough.

Apr 10, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

8400 Phaser Says "Out of Ink" when I can see ink in there

Look at the posts on I read through some a few days ago and there was a lot of information about your problem. Most were cautioning about using generic ink in that printer was a problem because of melting temperatures. Good luck

Aug 30, 2007 | Xerox Phaser 8400 Laser Printer

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