Question about Dell 924 All-in-One InkJet Printer

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Dell 962 prints fine - copies, scans and faxes are illegible

I can print fine with my 5 yr old Dell 962 AIO. However, all copies, scans and emails are streaked and illegible. The paper is almost wet when retreived from the printer tray. I have tried cleaning the cartridges with the cleaner on the maintenance tab as well as taking them out and wiping them in one direction. I have cleaned the glass and the strip of glass in the document feeder. Even the previews of documents are streaked and have patches of black. Any suggestions? Trash it and get a new all-in-one?

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That is a sound approach you offer because, 1.) Cleaning the Carts. usually solves streaking, 2.) Cleaning the strip on the read glass fixes lines on the scanned images, 3.) You may have a saturation of ink inside the conveyance rollers that is soaking everything. You don't want to know how hard it is to get all the ink out of a wet printer. Replace it, save the hassle.

Posted on Jul 15, 2009

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