Question about Dyson DC25 All Floors Bagless Upright Vacuum

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My mums dyson isn't picking anything up when it is down and when the tube thing is out it still don't pick up

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2 Answers

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  • 2,572 Answers

Hi Holli, it's Allan at Dyson.

I would recommend having a look at our support pages because in most circumstances it will be a blockage.

https://www.youtube.com/playlist?list=PLB339C31081FD3B16

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

I hope this is helpful.

Many thanks,

Allan

Posted on Jan 11, 2016

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  • Dyson Master
  • 815 Answers

Hey, this is Leland with Crucial Vacuum,

If your unit is not picking up anything there could be several reasons.

Firstly, the motor may be the problem. If you hear any noises while the machine is running, you should contact the original manufacturer for trouble shooting solutions.

Secondly, your vacuum may be in need of new parts. By changing either the brushroll or belts, you should be able to increase the quality of the suction.
---
You can purchase replacement parts for the DC25 direct from Crucial Vacuum with free shipping and an exclusive 10%coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=dc25

I hope this was helpful! If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendlycustomercare representatives on the line ready to assist you.

Leland Newman
Crucial Vacuum Customer Care

Posted on Jan 08, 2016

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Posted on Jan 02, 2017

Agent Don
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SOURCE: My dyson cyclone assembly will not spin when it picks up dirt.

http://geeksquad.fixya.com/ThreadView.aspx?prdid=34171&thid=680773
My dyson cyclone assembly will not spin when it...
Posted by littleladysc on Jun 18, 2008
I have 2 dyson dc07. The cyclone assembly will not spin when dirt is picked up, but when I change them out the vacuum is fine, so I know it is the cyclone assembly. Any suggestions? Thanks!


Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Dyson DC07 Bagless Upright Cyclonic Vacuum.

It sounds to me that you may have a clog but when you said you changed them out the vacuum is fine, so a couple of things, if the vacuum is still under a factory warranty of 1 or 2 years the cyclone assm still would be under a factory warranty. If it is over the 1 or 2 years then you would have to replace the cyclone assm but you may want to check with the Dyson Factory Tech Support / customer Service line as per the problem, and they can ship you the part from the factory or to check with your local vacuum cleaner dealer in your area and they may have one in stock or they can order one for you. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/
Dyson Inc. 600 W. Chicago Suite 275 Chicago, Illinois 60610
Customer Service 1-866-693-9766 questions@dyson.com
http://www.a-1vacuum.com/ 1-800-657-1874 Customer Service
Thanks, Don the Vac Man
Go Ahead. Use Us.


Posted on Jun 18, 2008

  • 6 Answers

SOURCE: dyson suction loss

make sure the filters in the bottom are clean, then remove the canister and you will need to clean it thouroughly, pay close attention to the upper section inside where the "cones" come togetheri have read that they are prone to clog up here and lose suction, google dyson suction loss or how to clean a dyson ect...pay attention to getting the rod that releases the bottom to dump back in the correct place or it will not work right. a few write ups tell about this!

Posted on Mar 03, 2009

  • 8 Answers

SOURCE: My dyson dc 24 just stop picking up. There is a

Check to see if the brushes on the bottom are turning if not change the vacuum belt.

Posted on Sep 13, 2009

Dysonteam
  • 167 Answers

SOURCE: No suction on wand of Dyson DC14 Animal

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Posted on Apr 22, 2010

VacuumRepair
  • 438 Answers

SOURCE: Dyson animal is giving me fits

Hi,

Try this quick repair and see if this fixes your Dyson in terms of not going in the upright position: This is a frequent problem that we see come in on Dysons. If this doesn't fix it, please feel free to just use the clarification request and let me know this didn't fix it. The suction problem is happening because when the machine is put in the upright position it diverts the suction from the floor to the hose automatically, and it's probably stuck in between the lower part and the hose part.

Step 1.
Turn power off and unplug the machine.
Tilt the machine backward to a 45° angle.

Step 2.

  • Hold the section under the airway inspection pipe.
  • The black forward lock button must be held down simultaneously, otherwise the valve carriage will not move.
  • Pivot this section upwards until it clicks into place.
  • Release the black button once the valve pipe carriage is moved up into place.



  • 872ec6e.jpg 9ee0e6b.jpg

    f5fcc76.jpg

    Step 3.

    • Tilt the machine forward.
    • The cleaner head should now slide underneath the part you have just clicked into place.
    • The machine should now stand upright.

    20e76d6.jpg


    In terms of the machine not picking up, this could be caused by a few things.

    The first thing you should check is the filter. The DC14 has a motor filter that is recommended to be washed every 90 days. Here's how to access this filter:

    • To remove the washable filter: Remove the clear bin; and cyclone top from your machine by pressing the cyclone release button.
    dc14_cyclone_removal_01.gif
    • Lift clip to remove the filter from the machine.*
    dc14_filter_removal_01.gif dc14_filter_removal_02.gif
    *The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

    There are two different types of filters that were used on the Dyson DC14, and One part filter, and a two part filter. Here's instructions on how to clean both of them:

    ONE PART FILTER:
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.gif
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.gif
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.giffilter_1.jpg
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.gif

    • Leave to dry in a warm place for 24 hours. DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.
    • Please ensure the filter and filter case are completely dry before refitting into the machine.
    1_part_filter_drying.jpg TWO PART FILTER:
    filter_2.jpg
    • Wash the filter in cold water only. Please DO NOT use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.
    • Repeat the steps shown below until the water runs clear.
    • Leave the filter to dry in a warm place for 12 hours, until completely dry.
    • DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.
    dc14_filter_01.gif dc14_filter_05.gif dc14_filter_06.gif
    The filter should be washed at least once every 6 months.

    Also, since you have removed the bottom plate, a common problem on the Dyson's is when this plate is reinstalled. It is very easy to put the plate on incorrectly, which prevents the brushes from hitting the carpeting. This can seriously decrease the pick up on carpets. Check the bottom plate to make sure that it was put back on properly. Here's pictures of both the correct, and incorrect way to reinstall the bottom plate:

    Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


    9739790.jpg
    Here's another picture, that is the RIGHT way to install the soleplate:


    8b953d0.jpg
    I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.



    I hope that this was helpful to you. Please feel free to use the Clarification Request form here on Fixya if you have any questions.

    Thank you,

    Chris J.
    GoVacuum.com

    Posted on May 01, 2010

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