Question about HP Photosmart C6280 Printer

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Getting message "ink system failure" I've cleaned the contacts on the ink cartridges but still get same message

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These are the steps to try and resovle the problem message, "HPdude" is the tech at HP telling you what to do.this is for your printer model, follow the instructions carefully.
HPRepDude : Follow the below steps on the front panel of the All-in-One printer:
HPRepDude : A. - Press and Hold the “Print Photos” & “Red Eye Removal” buttons. Release both buttons. Display should say “Enter Special Key Combo”
B. - Press and release in sequence “Red Eye Removal”, “Print Photos”, “Red Eye Removal”

HPRepDude : Let me know the result.
Customer : display says "enter special key combo"
HPRepDude : Press and release in sequence “Red Eye Removal”, “Print Photos”, “Red Eye Removal”

Customer : support COxxFN0723BR
HPRepDude : May I know the exact message that you got?
Customer : uiaux
Support
COxxFN0723BR
HPRepDude : Okay.
HPRepDude : Please perform the below steps:
HPRepDude : 2. Press and release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
3. Press and release the “OK” button.
4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status

HPRepDude : 5. Press and release the “OK” button
HPRepDude : 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

HPRepDude : Make sure that you perform steps from 2-9 and let me know the result.
Customer : Ok. It all went like the steps said and it is now powered down and unplugged.
HPRepDude : 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
12. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
13. To verify printer functionality print a SELF TEST PAGE.
HPRepDude : Please perform all the above steps from 10 to 13 .
HPRepDude : Let me know the result.

Posted on Jul 15, 2009

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\'Ink System Failure\' or a \'0x ...\' Error Message Displays on the Control Panel







  • Print


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  • graphic.php?im=im_e58rok73o1nlhbz #feedback:hover{text-decoration:underline;} Feedback



    graphic.php?im=im_e58rok73o1nlhbz #feedback:hover{text-decoration:underline;} Feedback





If your product has a removable printhead and uses 564, 364, 178, 862, or 920 cartridges, you have come to the right troubleshooting document.



Issue
An \'Ink System Failure\' or \'0x... \' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word \'Error .\'


The steps to resolve this issue depend on the error code that displays on the product control panel with the \'Ink System Failure\' message. Look for the section below that addresses your particular issue, and then review the solutions in that section.


Click the plus sign () for more information.

Follow these steps to resolve the issue of \'Ink System Failure\' with an accompanying error code \'0xC19A0003.\'



Solution one: Reset the printer


The error message might disappear after you turn off the printer and then turn it on again. After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.






  1. Press the Power button ( ) to turn on the product.



  2. With the product turned on , disconnect the power cord from the rear of the product.


  3. Unplug the power cord from the wall outlet.


  4. Wait at least 15 seconds.


  5. Plug the power cord back into the wall outlet.


  6. Reconnect the power cord to the rear of the product.


  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.






  • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




  • If the error message persists, continue to the next solution.




Solution two: Remove, clean, and reinstall the printhead


If the previous solutions did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.



Step one: Remove the printhead



  1. Press the Power button ( ) to turn on the product.



  2. Open the cartridge access door.


  3. To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.


    Figure 1: Remove the cartridge




    NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.



  4. Lift the latch handle on the carriage until it stops.


    Figure 2: Lift the latch handle



  5. Lift the printhead straight up to remove it.


    Figure 3: Remove the printhead



Step two: Clean the printhead
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.



Figure 4: Three areas to clean


1 - Plastic ramp on the side of the ink nozzles

2 - The edge between the ink nozzles and the electrical contacts

3 - The electrical contacts



CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 5: Do not touch the electrical contacts





  1. Gather the following cleaning materials:





    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.






  2. Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.




  • Lightly dampen a clean, lint-free cloth.


  • Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.


    Figure 6: Clean the electrical contacts



  • Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.


    Figure 7: Clean the edge between the ink nozzles and the electrical contacts



  • Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.


    Figure 8: Clean the ramps



  • Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.


  • Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.


  • Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.


    Figure 9: Clean the electrical contacts inside the product



  • Dry the area with a clean, dry, lint-free cloth.



  • Step three: Reinstall the printhead



    1. Raise the latch handle, and then reinsert the printhead.



      Figure 10: Insert the printhead



    2. Carefully lower the latch handle before reinserting the cartridges.



      NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.



      Figure 11: Lower the latch handle



    3. Using the colored shaped icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.







      Figure 12: Slide the cartridge into the slot



      Figure 13: Snap the cartridge into place


  • Close the cartridge access door.







    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.





    Solution three: Reset the product








    1. Press the Power button ( ) to turn on the product.



    2. With the product turned on , disconnect the power cord from the rear of the product.


    3. Unplug the power cord from the wall outlet.


    4. Wait at least 15 seconds.


    5. Plug the power cord back into the wall outlet.


    6. Reconnect the power cord to the rear of the product.


    7. If the product does not turn on by itself, press the Power button ( ) to turn it on.







    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.






    Solution four: Replace the printhead


    If the previous solutions did not resolve the issue, replace the printhead. Contact HP support to obtain a replacement printhead.



    Click Contact HP ( ) on this page for more support options.



    If HP replaces your printhead assembly under warranty, you will receive a new printhead assembly, cleaning materials, and a full set of new cartridges.


    If your printhead assembly is no longer under warranty, you can purchase a new one online.




    1. Click this link to go to the HP Parts store.



    2. Under Find your part(s) , type one of the part numbers below in the Search by part number text box.





      • If your printer uses 4 ink cartridges, type CN643A




      • If your printer uses 5 ink cartridges, type CN642A







  • Follow the online instructions to order the printhead assembly.









    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.

    May 14, 2013 | Office Equipment & Supplies

    2 Answers

    I am getting a error message saying the printer does not have enough ink to ensure printer health. The empty ink cartridge must be replaced to resume printing. I replaced the cartridges and it does not...


    These printers have been known to have ink system failure errors. This message can also be caused by using compatible or re-manufactured cartridges. We believe the HP Live update software is also responsible for "dobbing" on you if you use any other brand.
    A Fix for the ink system failure can be found below Not sure if it will help with your particular error but it wont hurt to try.
    http://fix-your-printer.blogspot.com/2009/03/ink-system-failure-on-hp-photosmart.html
    Good luck

    Apr 14, 2011 | HP Photosmart C6180 All-In-One InkJet...

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    0xc18a0106 error from hp 3310 printer.... ink system has failed


    That error code indicates a Ink system failure error message. Ink system failed mainly caused by your cartridge spitting extra inks into the copper contacts inside the printer. All you need is to remove all cartridge, clean the copper contacts at the back of it, clean also the contacts inside the printer (cartridge slots). Insert it back in after cleaning, unplug the power cord without turning off the printer, wait for 1 min before plugging it back in. Let me know the result.

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    Printing error message OxC18a050a unable to print


    Hi
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    Please follow the the steps given below
    Make sure that the printer's power cord is connected to the walljack (Avoid if there is any surge protector or extension cord) Take out all the ink cartridges Take a clean cloth, dampen it in distilled water and with that cloth clean copper contacts of the cartridges firmly Let them dry for 2 minutes Unplug all the cables from the back of the printer while printer is turned on (After closing all the doors that are open and also keep the cartridges out) After 2 minutes, plug in the power cable Put the ink cartridges in one by one, then close all the doors again Printer would start going through some maintence and then would start aligning the ink cartridges All the best!! Regards

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    Ink jet failure or ink system failure? I see the ink system failure often. If the cartridges are ok and properly inserted (check for clogs in the vents that can be cleared with a pin just in case), the printhead may be the problem. First remove the cartridges, lift the latch handle on the right and lift the printhead straight up to remove it. Clean the ramps on the side of the ink nozzles, the edge between the ink nozzles and the electrical contacts and the electrical contacts. Do not touch the contacts with your hands/fingers. To do the cleaning you need several lint free cloths or papers and distilled or bottled water. Dampen a cloth and wipe the electrical contacts from bottom to top; do not go past the edge between the contacts and the nozzles. Repeat until no ink remains on the contacts. Use another dampened cloth to clean the edge between the contacts and the nozzles. Wipe from right to left; repeat until there is no ink left on the edge. Finally wipe the ramps with another dampened cloth wiping "downhill" away from the ink nozzles until there is no ink left. Dry the areas with another cloth.

    Then clean the electrical contacts inside the printer with another dampened cloth going from top to bottom. Then dry the area with a dry cloth. Return the printhead to the printer and lower the latch handle. Replace the ink cartridges and close the access door.

    Reset the printer by turning it on and unplugging it from the wall outlet for at least 15 seconds before plugging it back in. Press the power button to turn on the unit if needed. (This should clear the error message.)

    If the error persists, a new printhead may be required. Try the automatic printhead cleaning utility (part of the full software) at least twice before cleaning the printhead.

    I hope this helps.

    Cindy Wells

    Jul 09, 2010 | HP Photosmart Premium C309A All-In-One...

    1 Answer

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    just follow this steps may help you out otherwise you need to change it.
    Check to see if the installed cartridge is the correct one for the printer. . If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
    If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
    1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.
    2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.
    3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the HP Customer Care Center listed in the printer's User's Guide.
    Reinsert the cartridge and try printing again. If the error continues,then you can go for repair or buy a new one .but i advise you to dont go for repairing bcoz it is 3 year old .

    Have a nice day and do not forget to rate please...!

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    Ink system failure (just put in new cartridges)


    you should contact the hp support for this. if the printer is in warranty you might get a replacement as well because it is an issue with the printer itself.
    contact HP technical support as soon as you can .

    1-800-474-6836

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    The Edge, -Clean the electrical contacts on the printer where the cartridge connects with alcohol. After it dries clean the same contacts with a regular pink, non-abrasive pencil eraser making sure you remove all the debris when done. -Its also possible there is an air bubble preventing the flow of ink. You can try inserting a full cartridge of ink in the printer and letting it sit overnight then running a nozzle clean job or two. Another alternative if you have a syringe you may want to try gently forcing ink into it. If you?re really desperate you can try drilling a small hole into the cartridge to give gravity feeding a hand. BE WARNED the air hole will let ink flow pretty well and you run the chance of making a mess. Before you pull the cartridge out of the printer make sure you cover the hole with tape so the ink doesn?t make even more mess. -Check the cartridge alignment making sure the contacts are mating to the printer. -If it still doesn?t work I would try cleaning your nozzles. Even though I doubt you have clogged nozzles its worth a try because of the following: If you search the Internet you?ll find that this specific model is know for failing to print some or all colors after about 1 ½ to 2 years of use, even with Epson inks. Most of the posts I?ve seen blame it on clogged nozzles but I suspect a good number of them, like yours, have another explanation for their failure. Ink jet printers use resistors to create heat to create a bubble in the ink to eject it out of the nozzle (Bubble jet) or in the case of Epson, vibrating crystals push ink into and out of the nozzles (piezoelectric). We?ve already cleaned the electrical contacts and cleaned the nozzles so what remain are defective nozzles, short between the nozzle and the controller board or a defective controller board. Since the printer is only worth 1 or 2 hundred dollars repairs at a shop or buying these repair parts can easily exceed ½ its cost. Hope something here works for you, I just recently had to toss a great printer too. Let us know what happens and please don?t forget to rate the posting.

    Jan 19, 2007 | Epson Stylus CX6600 All-In-One InkJet...

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