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Our Ricoh MP 171 devices go offline after one

Our networked Ricoh MP 171 devices go offline after one print job. The Windows 2003 Server printer share shows a status of offline.
The Ricoh Web Admin page shows a status of Ready.
To fix this we have to restart the printer spool service on the W2K3 server with the share. The same problem will occur over and over essentially only allowing one print job before the spooler needs to be reset again.

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  • Anonymous Mar 14, 2014

    ricoh printer spools but won't print

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Have you tried doing a local connect using a crossover cable to the printer to see if it is the printer or the 2k3 server?
I have seen this issue when terminal services are enabled on the server.
if when you connect locally to the device using x-over it still does it it may need to have the nib firmware updated, however if it doesnt I would run a packet sniffer on the network jack that the device is plugged into and check to make sure that the port is good and transmitting and receiving all packets check the network cable and replace that and if all else fails try the device on a different network port.

Posted on Sep 16, 2009

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Posted on Jan 02, 2017

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