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Recently upgraded itunes - now problems with internet explorer.

I recently upgraded my itunes to the newest version. Since then I cannot access gotomypc. Specifically I can't download the viewer file. My internet seems to work fine - but I can't download executable files. ( I also couldn't download a java update) I have Windows XP and Norton. I've already tried turing off the Norton firewall but that doesn't work. I read somewhere that perhaps outpost firewall is automatically downloaded with the upgrade but I can't seem to find it on my computer to uninstall. (I've already uninstalled the Bonjour package with itunes.) Please help!

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Okay there are several problems that could be preventing you from downloading .exe files. First of all Norton (Like many other anti virus software's) continue to run even when you disable them. They have what you might call a protection mode. So My first step of advice is to completely uninstall Norton, and attempt to download Malwarebytes Anti-Malware. Tell me if you still can not download exe files I will continue to assist you, but you must check on a daily basis to see if I have gotten back to you, If I do not get a response I will assume that your problem is resolved.

Thank You,
Ryan Frame
Creative Energy Associates Technical Center

Posted on Jul 28, 2009

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