A mineral buildup from your water may be blocking the holes in the
soleplate of your iron. Before you do anything, read the instruction
booklet for your appliance or call the manufacturer. The old remedy of
using vinegar to unclog an iron is no longer recommended for many
models. Some manufacturers suggest alternating tap and distilled water
in the steam compartment to avoid a mineral buildup; others recommend
using a specialized cleaning product (available at fabric and grocery
stores) to clean the soleplate.
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It may be calcified or have lime scale. If the heater is "gummed up", it cannot heat properly. Try using either vinegar (takes longer) or an iron cleaner. You pour it in and it breaks up the scale. CLR works quite well too. Use pipe cleaners to clear out the holes in the sole plate.
Check the hose for something clogging it. It will be past the flattened area (by that I mean further from the steam cleaner). It sounds like something got stuck in the hose, and as the steam cleaner kept sucking on the hose, it caused the hose to flatten.
you have probably solved this by now but I just got the same model new switch on instructions as follows press and HOLD the POWER button for 3 seconds to switch the unit on once temperature has been reached, press and HOLD the steam button on top of the iron for up to 20 seconds this will prime the steam pump and only has to be done once for each ironing session the pump noise will stop once it has been primed with water hope this helps if still needed if you need the user guide, let me know, I'll scan it for you Wendy
Most of the time the electro mechanism release the steam still open and not able to returning in closing position.Try to cclick quite few time to excite the mechanism and some times work.Also can be the micro switch defective. Good Luck
I would look for the simlpest type of iron. One without electronics built in and a manual setting. When combining steam and heat, sensitive electronics don't do well. I have seen reviews about your iron and many are bad ones.