Question about SanDisk Sansa e250 MP3 Player

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My player is stuck on "refresh Database" and turning it on and off doesn't help, nor does plugging it into the computer. Help!

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  • 34 Answers

Try formatting, sounds like a problem in the software. http://www.sansa.com/support/sansa_e200/faqs the download options are on the right hand side.

Posted on Jul 22, 2009

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1 Answer

Stuck on fresh database


Some songs or files with extension device can't read, so it takes so long/infinity to refresh. Plug the device to pc, format it.
Good luck

Feb 18, 2010 | SanDisk Sansa Clip MP3 Player

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It often happens when it doesn't a file is corrupted. If it gets stuck on "Refreshing database", turn it off by holding the power switch until it shuts down, then plug it on a computer and when the sansa logo appears, unplug it. It will skip the datebase refresh and you'll be able to reformat it.

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Sansa clip is stuck on Refresh Database Screen.


1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
OR:
MANY problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
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-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...

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Still does not work


What you will need to do is to update the firmware on the device..once you update the firmare it should be working fine...
I hope that helps
Please rate accordingly
Thank you
Computerrep

Oct 03, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

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try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Aug 24, 2008 | SanDisk Sansa e250 MP3 Player

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is there a reset butten somewhere on it well if it is then get a paper clip and un bend it a press rest and then turn on your sandisk sansae260 and see what it say and maybe that will sovle your problem Have a great happy fun day

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Jan 15, 2008 | SanDisk Sansa e250 MP3 Player

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Dude, c'mon - you have a Linux based system - did you really think it was going to work? Just playing with you. I would check the Linux forums on this one - if you're smart enough to use Linux, then you're smart enough to grab software info from Sandisk's website/cust svc line and pass it to your Linux buddies to hack.

Dec 26, 2007 | SanDisk Sansa e200 MP3 Player

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This is happening alot aparently, Sandisk is telling everyone to just reset it but that aparently isnt really working. only suggestion is to set the USB mode to MTP and try it.

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"refresh database failed" how do I do a database refresh?


i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!

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