Question about Epson Office Equipment & Supplies
I used this all-in-one Epson for a couple of years with my old HP laptop and recently got a new HP laptop. I've been printing fine for a couple of weeks. Today I tried to scan and the machine doesn't react at all.
I uninstalled and reinstalled the software from the CD several times, unplugged, plugged in, rebooted several times, still with the same results. The Epson is plugged directly into the laptop via USB - not through a hub or anything. It prints, copies, everything but scans.
When I click on Scanner Settings, it says Interface Not Connected.
I downloaded new drivers from the Epson site.
I still get the same result from clicking Scan icon: Epson Scan cannot be started. Pressing the scan to PC button on the Epson yields no reaction.
What can I try next? I'm puzzled because it worked fine with the other laptop. Both use Windows XP operating system.
The problem is with the software.You will have to reinstall it properly.First uninstall the software,Disconnect the printer from your laptop and this time do not use your CD to install the software.Download and install the software from the below link:
Make sure you download and install all the software's mentioned for Windows XP.
If you have a 64 bit XP then download and install all softwares mentioned for Win XP (64 bit)
Also make sure you first install all the software and only then connect the USB cable.
This will fix the issue.
If you need any more help let me know
Posted on Jul 15, 2009
Hello. If it is an OS reinstallation you are looking for and if your laptop has never had an OS reinstall before then you have a seperate partition to take the settings back to the factory defaults.
Press Ctrl+F11 or F11 alone when you turn on your laptop. This will bring up the PC restore/ System restore. This will take the system to its factory settings. Nut make sure you have all the data backed up. If this does not work kindly comment I shall provide you with the steps to reinstall OS using a CD.
Posted on Jul 20, 2009
The operating system CD is the Windows CD, ignore the part where the other guy talks about software for marking and repairing bad sectors, that is not what you are experiencing. You will probably want to cancel out of the install and start it again. Also, double check your windows cd is not badly scratched, this can cause the missing files. If it does not look badly scratched and you get the error on the second time you install then you are experiencing hardware problems such as ram failure or a processor failing. I am looking more into the history of your problem, but I am a bit perplexed here, it looked like the Epson was failing, what led to you wanting to reinstall the operating system?
Looking into your problem, maybe there answer is there, please let me know though and we can get this fixed.
Posted on Jul 20, 2009
Before directly concluding the software failure I'd like to see wether the hardware i.e. your scanner works fine or not. In order to do that you simply make a copy of any document. If it is scanning and printing the document ok, then your scanner is working fine. The problem remains with your software side. But before troubleshooting from the SW side kindly let me know that your your copy action worked fine.
Posted on Jul 16, 2009
GO TO THE EPSON WEB SITE AND DOWNLOAD THE LATEST SOFTWARE FOR YOUR SCANNER, THAT IS MOST LIKELY THE PROBLEM, I HAVE AN EPSON PHOTO SCANNER AND THAT IS A PROBLEM I HAD, THE UPDATED SOFTWARE AT THE EPSON SUPPORT SITE FIXED IT..
GO TO THIS PAGE FOR YOUR SCANNER, A WEALTH OF INFO PLUS LATEST SOFTWARE
Posted on Jul 14, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 13, 2011 | Epson Stylus Photo RX700 All-In-One InkJet...
Aug 15, 2010 | Epson Stylus Photo RX700 All-In-One InkJet...
Jul 31, 2010 | Epson Stylus Photo RX700 All-In-One InkJet...
Dec 30, 2009 | Epson Stylus Photo RX700 All-In-One InkJet...
Nov 12, 2009 | Epson Stylus Photo RX700 All-In-One InkJet...
May 17, 2009 | Epson Stylus Photo RX700 All-In-One InkJet...
Mar 12, 2009 | Epson Stylus Photo RX700 All-In-One InkJet...
Nov 02, 2007 | Epson Stylus Photo RX700 All-In-One InkJet...
716 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: