Question about HP LaserJet 1320NW Printer

1 Answer

My printer won't print anything from my computer

My test page will work and when I go 2 Control Panel then Printers it shows its ready but when I attempt I get "document failed to print" message. This setup was working before I just don't understand why it doesn't now. Thanks

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  • aorvik Jul 15, 2009

    Hi I tried what you suggested and no dice I also installed the software on my laptop and couldn't get that to print either. It seems like my HP is not recieving data from computer now. All help is appreciated Thanks

  • aorvik Jul 16, 2009

    Hi I tried this and nothing happened I also tried another computer and no dice either. When I plug in the USB I hear a connection noise so not sure if that helps but still no data prints when sent from computer. Thanx

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  • Master
  • 4,088 Answers

Is this a USB communication? Try deleting the printer, pull the USB connector, and go through the entire install procedure again.

Posted on Jul 14, 2009

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Follow the steps listed below to print the PQ troubleshooting pages. These pages consist of one procedure page and five color test pages.
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  2. Load either 8.5 x 11-inch paper (letter) or A4 in Tray 2 popup_i.gif of your printer.
  3. Press the Menu menu_button.gif button to enter the MENU on the control panel of the printer.

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  5. Press the Select select.gif button to select DIAGNOSTICS.

  6. Press the Down arrow down.gif button to highlight PQ TROUBLESHOOTING.

  7. Press the Select select.gif button to select PQ TROUBLESHOOTING.

  8. Pick up the PQ troubleshooting pages.

  9. Return to your computer to continue the troubleshooting procedure.
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Feb 17, 2011 | HP LaserJet 3600n Printer

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How do i get printer working


Hi,

Are you able to print test page from Printer ?
This will help us diagnose and isolate the issue further
To print self test page ( Demo page ), do these steps below

Press the right arrow button simultaneously. It should start printing the demo page.
If this works fine, this could possibly be an issue related to print jobs stuck in queue.

To clear print job stuck in Queue
Click on Start button
Click on Control panel
Click on Printers and Faxes
Check for HP Laserjet Printer icon
Right click on the printer icon and Click Cancel all documents
Once you have done the above step, disconnect the printer from PC ( if using usb ) or turn printer off

Restart your PC/laptop
Check under printers and faxes folder if the Printer status shows Ready and 0
You are ready to print

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If your printer is using a USB cable to connect to the computer, please try the instuctions below:

1. Go to the Control Panel > Printers
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3. Ports tab > select USB001 > click on Apply so that the printer name would appear right next to the port.
4. If USB001 is already selected, try to select another USB Virtual Printer Port.
5. Save the configuration
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7. Try printing a test page

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