Question about Xerox Phaser 8500/DN Printer

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PDF documents do not print completely on my Xerox Phaser 8500

PDF's will print a page or two and then the printer buzzes and prints:

Error: timeout
Offending Command: timeout
STACK:

All following pages have characters like: 5G%%sP_uGJ4T3^ (5G%%sP_uGJ4T3^ (over and over again filling the page)

All other document types except the PDF files print fine

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  • richardt_13 May 11, 2010

    is this through the web browser of adobe reader?????

  • Paul Anderson May 11, 2010

    Are you using Postscript or PCL drivers? I would recommend Postscript for pdfs. The "easy install" on the disk uses PCL drivers.

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I am having the same problem. Sometimes my Xerox Phaser 8500 prints a PDF or web page fine, and other times I get pages and pages of what looks like PostScript code. I thought I had installed the most recent printer drivers, We are using primarily Macs with OS 10.4 or 10.5. One recent change is that we connected the printer to an Airport Express using a USB cable, which is sweet when it works correctly....any ideas???

Posted on Nov 19, 2010

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Phaser 8500 error code 19,003.48:64663


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This is a corrupted Postscript error.
Possible solutions are, reload up to date driver and/or firmware. Go to Xerox website address below for drivers and firmware.
http://www.support.xerox.com/support/phaser-4500/downloads/engb.html?operatingSystem=winxp&fileLanguage=en_GB
This could also be a program specific problem, try printing from another software package.
Finally, you could try an NVRAM reset. Go to 'Troubleshooting', 'Service Tools', 'Reset NVRAM'. WARNING, before performing an NVRAM reset, print out a configuration page. 'Information', 'Information Pages', 'Configuration Page'. This print out will give you all the printers settings, including your network settings, which will be lost through the reset. You will need to re input them through 'Printer Setup', 'Connection Setup', 'TCPIP'.
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We use it to print out final invoices & everything prints fine except the bottom right hand corner where the invoice total is listed is left blank & prints a second page that reads "ERROR:timeout,...


It is a postscript error, refer to here
http://office.support.xerox.com/SRVS/cgi-bin/webcgi.cgi?new,kb=Phaser_6250,company={5AC8CA72-62D5-4658-8D6F-D2F393C98A63},ts=xo,ques=ref%28security_level%29:1,ques=ref%28Country%29:45,/,case=R1002035441

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How to turn off the cleaning page feature in Xerox Phaser 8500


Actually what is happening is your machine is going into the power save mode and staying there for a long time.
What happens then is you get a full warmup. When the machine warms up, it will turn on the compressor and drain the resivour because Xerox wants a "fresh": supply of ink in the print head.
Its excruciatingly expensive and wasteful.
Here is something that can help. I am not sure you can completely disable the energy save mode. Thanks Al Gore...
NOTE: To save energy, the printer enters a power saver, low-energy consumption mode after a predefined period of time since its last activity. In this mode, most printer electrical systems are shut down. When a print job is sent to the printer, the printer enters the Warm-up Mode. You can also warm up the printer by pressing the [OK] button on the Control Panel.
If the printer is going into Power Saver mode too often and you do not want to wait while the printer warms up, increase the length of time before the printer goes into the Power Saver mode.
Modify the timeout value:
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  2. Press the [Up] or [Down] arrow button to select [Printer Controls], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Power Saver Timeout], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select the required timeout value (30 - 240 minutes), and then press the [OK] button.

    NOTE: Select a larger timeout value to extend the length of time before the printer goes into the Power Saver mode.

  5. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the Main screen

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1 Answer

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Interesting. I tried printing a simple 3-page Excel spreadsheet sent my by a colleague to my 8500DN from Microsoft's Excel Viewer and got a timeout error formatted as follows:

ERROR: timeout
OFFENDING COMMAND: timeout

STACK:

42
-mark-
(84,160)

No idea what this means, but resetting the network parameters (even though I use USB connection) from the printer's front panel cleared the problem. The printer would print nothing else from any program until I performed this reset. Wonder if Excel futzes with settings and printing somehow?

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1 Answer

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check if the file is not currupted.

and the printer is set for RAW printing, probably dont have enough memory, to print the document

try printing like only 10 pages at a time to see if the last 10 print

if it does might want to invest some money in some printer memory

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Power off and power on your printer also.

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